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HomeMy WebLinkAboutFYI Customer Email Janice Loudermilk Subject: FW: Email Request.. From:Jeremy Johnston <jjohnston@clayutility.org> Sent: Wednesday, March 16, 2022 7:27 AM To:Jeff Wesselman<JWesselman@clayutility.org>; Diana Strickland <dstrickland@clayutility.org>; Michael Stevens <mstevens@clayutility.org> Subject: RE: Email Request.. Mike, Thank you for your professionalism and service to our customers.You did a great job. We greatly appreciate all you do for CCUA and our customers. Respectfully, Jeremy D.Johnston, PE, MBA (Licensed in Florida) Executive Director Clay County Utility Authority 03 = Office: 904-213-2477 c r Mobile: 904-237-2133 co 0 L From:Jeff Wesselman<JWesselman@clayutility.org> Sent: Monday, March 14, 2022 4:53 PM To: Diana Strickland <dstrickland@clavutilitv.org>; Michael Stevens<mstevens@clavutility.org> Cc:Jeremy Johnston <jtohnston@clayutility.org> Subject: RE: Email Request.. Mike, Good job! The customers are our#1 priority! Jeff Jeffrey S. Wesselman, CPA Chief Financial Officer Clay County Utility Authority 3176 Old Jennings Road Middleburg, Florida 32068 Direct: (904) 213-2404 Cell: (904) 719-0823 Fax: (904) 213-2429 Email: jwesselman@clayutility.org From: Diana Strickland <dstrickland@clayutility.org> Sent: Monday, March 14, 2022 9:34 AM To: Michael Stevens<mstevens@clavutilitv.org> 1 Cc:Jeff Wesselman <JWesselman@clayutility.org>;Jeremy Johnston <jjohnston@clayutility.org> Subject: RE: Email Request.. Mike, Thank you so much for going out of your way to help our customers. Great job! tia//'/2z ee/gee Whieldawci Diana "DeeDee" Strickland Customer Service and Billing Manager Clay County Utility Authority 904-213-2481 From: Michael Stevens<mstevens@clavutilitv.org> Sent: Friday, March 11, 2022 2:13 PM To: Diana Strickland <dstrickland@clavutilitv.org> Subject: FW: Email Request.. Wanted to pass this along. to Sincerely, Illelesol Stoles* , � 3176 Old Jennings Road Middebirg Florida 32068 !TY AUT3O 19041 2724999 From: Nancy Moss<nkmoss2000@yahoo.com> Sent: Friday, March 11, 2022 1:56 PM To: Michael Stevens<mstevens@clayutility.org> Subject: Re: Email Request.. This Message Is From an External Sender This message came from outside your organization. Such a nice prompt reply, Mr. Stevens. Please tell your Supervisor I said you deserve a raise!!!! Many thanks for your time and assistance. 2 Nancy Moss On Friday, March 11, 2022, 01:29:39 PM EST, Michael Stevens <mstevens©clayutility.org>wrote: Hello Nancy K Moss, I am writing you in reference to the request that you have sent in. To regain ability to sign into your account, you can call our customer service at 904-272-5999 to have your password reset while on the phone with a representative. The process only takes a few minutes and is fairly simple, or you can follow the prompts under the "Forgot Password" link. As far as applying the payment, we cannot do that unfortunately. We do not retain any payment information under our customer's files and AMEX is the one type of card we do not accept. We can accept Visa, Mastercard, or Discover but American Express we cannot process. If you have one of the cards listed, we can take payment over the phone when you call to reset the password, but there is always a fee to process cards with us because we pay a third-party service to process the payments. I have attached the leak credit form for you to fill out to receive credit for the leak you referenced. I will also mail you a copy through the postal service as well. Please fill out all sections to the best of your ability and the description portion needs to contain a summary of what was wrong and how it was fixed. The form does have to be notarized. If you do not have a notary you work with and would like to avoid a notary fee, we do have notaries on staff that would not cost anything to notarize this document. Once received, the document takes roughly 7 to 10 business days to process, and the credit is automatically applied to your account. The credit is for up to 50% of what the excess usage was during the time of the leak. Please let me know if you have any additional questions or you can contact customer service at 904-272- 5999. to Sincerely, Co‘' co�NT IIMasi Stomps 6 ' 3176 Old Jennir,ds Rood Middleburg Florid.32068 fTy AUTO — J 1904)272.6999 Name: Nancy K Moss Email: nkmoss2000@yahoo.com Phone Number: 9043864005 Service Address: 209 Oak Drive South, Department: Customer Service Questions or I cannot sign in. Please put the current bill on my AMEX. Please send via US Mail form for a leak. Comments: Had a bad leak as you can see.Thank you. 3 Florida has a very broad Public Records Law. Virtually all written communications to or from CCUA and its employees are public record and are subject to disclosure to the public and media upon request. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing. The information contained in this email and/or attachment(s) may be confidential and intended solely for the use of the individual or entity to whom it is addressed. to 4