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HomeMy WebLinkAboutRate Hearing Email 5 with Comments Alicia Baker Subject: RE: CCUA Rate Hearing From: Diana Strickland Sent:Tuesday, September 12, 2023 2:56 PM To: 'ARVID S NELSON' <arvinda@bellsouth.net> Subject: RE: CCUA Rate Hearing Hi Mr. Nelson, The proposed 8.1% increase is the same rate increase proposed for commercial customers. I will pass your comments to our Board of Supervisors. Respectfully, tiiG1 az `oUee,gPP Yhicidawcf Diana Strickland L�pv COuNi), Customer Service and Billing Manager -rs Phone:904-213-2481 i. Mobile:904-219-4419 G/e� �sC'' Email:dstrickland@clayutility.orq TYAUTN� 3176 Old Jennings Rd Middleburg,FL 32068 www.clayutility.orq From:ARVID S NELSON <arvinda@bellsouth.net> Sent:Tuesday, September 12, 2023 2:36 PM To: Diana Strickland <dstrickland@clayutility.org>;Arvid Nelson <arvinda@bellsouth.net> Subject: Re: CCUA Rate Hearing This Message Is From an Untrusted Sender You have not previously corresponded with this sender. Ms. Diana Strickland: Thank you so much for the response. I do have a follow-up question. Does the commercial customer (businesses) of Clay Utility experience a similar fee increase as the homeowner? Maybe they should get a higher percent increase. They can pass that increase to their customers. Respectfully, Arvid i On Tuesday, September 12, 2023 at 11:20:07 AM EDT, Diana Strickland <dstrickland@clayutility.org> wrote: Mr. Nelson, Thank you for your comments. We greatly appreciate and value the time you took to share your thoughts. We will provide your comments to the Board of Supervisors this evening at the Public Rate Hearing. We will hold our Public Rate Hearing at 7:00 p.m. at our Administrative Complex located at 3176 Old Jennings Road, Middleburg, Florida. We understand the impacts our rates have on monthly bills. We understand 8.1% is a significant increase. We would like to provide a bit of context, so our customers understand what the rates, fees, and charges represent. Our team spent a significant amount of time and effort over the past two years working to mitigate the price increases we are experiencing from impacting rates. We would like to share just a few examples of the cost increases we are experiencing to provide the safe and reliable services you depend on. We listed below just a few of the cost increases we must include in budget being considered. General Liability and Property Insurance: 67% increase Transportation Expenses: 26.28% Communication Expenses: 42.18% Electric and Fuel for our Water Treatment Plants: 22.73% Electric and Fuel for our Wastewater Treatment Plants: 17% Electric and Fuel for our Wastewater Pump Stations: 21.49% Software Costs: 46.96% Subcontractors for Water Treatment Plant Maintenance: 21.51 Subcontractors for Water Testing: 32.41% Subcontractors for Wastewater Treatment Plant Maintenance: 78.79% Subcontractors for Trash Service: 27.54% The items listed above are just a sample of the cost increases we are experiencing. Your health and safety remain central to our mission in serving you. Unfortunately, the cost increases in our budget are necessary to provide safe and reliable services to every one of our customers. 2 We want to note we completed payment to the St. Johns River Water Management District for CCUA's financial participating in the Black Creek to Keystone Heights Pipeline Project. The $1.09 SJRWMD Black Creek Cost Recovery Charge will be coming off our customers' bills in October. We would like to provide you some information on what a customer bill will look like with these changes. The table below provides information related to a customer's water use and wastewater use. The table below does not include reclaimed water. Customer Bill by Water Demand (Water and Wastewater Only) 5,000 Gal. per 10,000 Gal. per 15,000 Gal. per 20,000 Gal. per Fiscal Year Month Month Month Month 2023-2024 $70.62 $113.28 $142.95 $179.28 2022-2023 $66.47 $105.93 $133.37 $166.97 Difference ($): $4.15 $7.35 $9.58 $12.31 Difference (%): 6.24% 6.94% 7.18% 7.37% I hope this information is useful to you. Please let us know if we can be of any further assistance. Respectfully, Diana "DeeDee" Strickland Diana Strickland Customer Service and Billing Manager C-C°111.1) Phone:904-213-2481 Mobile:904-219-4419 Email:dstrickland@a clayutility.orq 3 3176 Old Jennings Rd Middleburg,FL 32068 www.clayutility.org We invite you to take a survey on this interaction: https://www.surveymonkey.com/rNYJ37RZ Florida has a very broad Public Records Law. Virtually all written communications to or from CCUA and its employees are public record and are subject to disclosure to the public and media upon request. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing. The information contained in this email and/or attachment(s) may be confidential and intended solely for the use of the individual or entity to whom it is addressed. 4