HomeMy WebLinkAboutFYI CS-Field Service Email Alicia Baker
Subject: RE: Important concern issue resolved
From:Jeremy Johnston <jjohnston@clayutility.org>
Sent: Friday,January 13, 2023 6:08 AM
To:Joan Kuhn <joankuhn@att.net>
Cc:Jeff Wesselman <JWesselman@clayutility.org>; Diana Strickland <dstrickland@clayutility.org>; Marla Champion
<mchampion@clayutility.org>; Darryl Muse<dmuse@clayutility.org>; David Rawlins,Jr. <drawlins@clayutility.org>;
Janice Loudermilk<jloudermilk@clayutility.org>;Alicia Baker<ABaker@clayutility.org>
Subject: RE: Important concern issue resolved
Ms. Kuhn,
Thank you for the very kind words. Blessings to you as well.
Respectfully,
Jeremy D.Johnston, MBA, PE
(Licensed in Florida)
Executive Director
a Clay County Utility Authority
Office: 904-213-2477
Mobile: 904-237-2133
From:Joan Kuhn<joankuhn@att.net>
Sent:Thursday,January 12, 2023 6:17 PM
To:Jeremy Johnston <iiohnston@clayutility.org>
Cc:Jeff Wesselman <JWesselman@clayutility.org>; Diana Strickland <dstrickland@clayutility.org>; Marla Champion
<mchampion@clayutility.org>; Darryl Muse<dmuse@clayutility.org>; David Rawlins,Jr. <drawlins@clayutility.org>;
Janice Loudermilk<joudermilk@clayutility.org>;Alicia Baker<ABaker@clayutility.org>
Subject: RE: Important concern issue resolved
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You have not previously corresponded with this sender.
Mr.Johnston,
I would be honored if you shared my email to the people I mentioned &the board. If you could find out who the
gentleman's name in customer service who helped me would be greatly appreciated.To let him know he was included &
acknowledged in my email.Thank you for your quick responses.
I also heard some really nice things about you too since you took over your position. How you are trying to make so
many improvements in all areas to help your employees to provide better service &working conditions. So thank you for
taking care of your employees& customers.You are the right man for the job and position for what I heard. It takes all
of us pulling together to keep things going right and honest moving forward, making everyone happy with all of us being
successful as we all know!
May you have many bright and successful days ahead,especially blessed ones.
Regards,
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Joan Kuhn
(904) 613-8812
Sent from AT&T Yahoo Mail on Android
On Thu, Jan 12, 2023 at 5:19 PM, Jeremy Johnston
<johnston@clayutility.org> wrote:
Ms. Kuhn,
Good afternoon. Thank you for the follow-up email. I am very pleased our team was able to assist and resolve your
issue. I will relay your email to the CCUA team.The CCUA team works very hard to provide the safe and reliable services
our community depends on with the customer services people value. If you don't mind, I would like to share your email
with our Board of Supervisors as well. I am sure our Board would also appreciate hearing about the job the CCUA team is
doing in serving our valued customers. Please feel free to reach out to me if we can be of further service.
Respectfully,
Jeremy D.Johnston, MBA, PE
(Licensed in Florida)
to
Executive Director
Clay County Utility Authority
Office: 904-213-2477
Mobile: 904-237-2133
From:Joan Kuhn<joankuhn@att.net>
Sent:Thursday,January 12, 2023 6:59 PM
To:Jeremy Johnston <iohnston@clayutility.org>
Subject: Important concern issue resolved
Good afternoon,
I wanted to let you know my issue has been resolved with the help of Matt McMullen.
He came to see my husband and I today, we discussed to problem, he investigated, found the problem. Called billing and
they adjusted our bill,then emailed it to us.
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I am very impressed with all the employees I dealt with how they all had such great customer service at all levels. I
would appreciate if you could let them all know how much they mean to your business by giving them some type of
acknowledgement or reward for handling this matter in such a professional, kind and caring way. A company needs
more people like them especially now days. Companies being short on help and extra problems with the pandemic and
other regular issues to deal with on a daily basis they never lost site of caring and giving good customer service.They
were all very personable,kind, well spoken,very efficient wanting to help in anyway possible to resolve the problem.
Matt McMullen (Supervisor)Came to our home today.
Marla ( Supervisor over Customer Service)
Customer Service Rep. (unfortunately I didn't write his name down) called two times on 01-11-23 . He was the
second rep. I spoke to very helpful answering all my questions and giving the information I requested.
Danny( meter personal) came checked for leaks or broken pipes. He was apologizing for the inconvenience. Nice
youngman and hard worker.
Diane Strickland (Billing) She made the corrections after problem was discovered. Sent us a corrected bill very
quickly explaining the adjustments.
All these employees are people who have shown what good customer service should be on a daily basis and gives me
a great feeling of confidence there are good, hard working, caring people still out there.They are keepers and should be
shown some type of appreciation.
to
Thank you for your time and please let them know how much you appreciate them too, keeping the company in
business for many years to come with good employees and good customer service.
Regards,
Joan Kuhn
2700 Forest Oaks Dr.
Orange Park, Fl 32073
(904) 613-8812
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