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HomeMy WebLinkAbout08.m EDB PDTP Update Summary EXECUTIVE SUMMARY AGENDA ITEM: Revision to the Clay County Utility Authority's Professional Development Training & Development Policy Date: February 15, 2023 BACKGROUND: On June 21, 2022, Clay County Utility Authority staff presented, and the Board of Supervisors "BOS" approved the Professional Development & Training Program "PDTP". The PDTP is a voluntary program in which participants are provided meaningful, relevant, and on-going opportunities for professional growth that contributes towards a professional and highly skilled workforce. The PDTP was implemented October 1, 2022. Staff provided an update to the BOS on June 6, 2023, which included participation data of 85% and discussed adding additional positions beginning FY 23-24. The attached PDTP includes revisions to the originally presented program including the following: 1. Additional Eligible Positions a. Field Service Technician b. Field Service Supervisor c. Locate Coordinator d. Locator e. Water/Wastewater Maintenance Mechanic f. Lead Water/Wastewater Maintenance Mechanic g. Water/Wastewater Maintenance Mechanic Foreman h. Assistant Chief Water/Wastewater Maintenance Mechanic i. Sewer Line Inspection Technician j. Lead Sewer Line Inspection Technician k. Lead Water Operator* 1. Lead Wastewater Operator* *Indicates positions previously approved in original program under Lead positions were added from existing Water&Wastewater Operators. 2. Modification to PDTP wage brackets is consistent with market analysis and cost of living adjustments approved October 1, 2023. 3. Clarification of policy language for administration purposes. BUDGET: CCUA budgeted $410,000 for facilitation of PDTP, the above request is consistent with the FY 23-24 budgeted amount. RECOMMENDATION: Staff respectfully requests the Board of Supervisors' approval of the revisions to the Professional Development& Training Program. ATTACHMENTS: Professional Development & Training Program X:Wdministration\Human Resources\Board Request c��I GT'�lryAUTNO � Professional Development Training Program Plan Document October 2023 Professional Development & Training Program Plan Document Table of Contents Program Summary 3 Obj ectives 3 Selection and Placement of PDTP Participants 3 Timely Progression&Advancement Requirements 3 Performance Reviews 3 Compensation 3 Participant Removal from Program 4 Roles and Responsibilities 4 Participant 4 Immediate Supervisor 4 Training &Development Coordinator 4 Human Resources 5 Eligible PDTP Positions 5 Policy Change Log 5 PDTP Outlines 6 Course Catalog 25 Page 2 of 32 Professional Development& Training Program Plan Document Program Summary The Professional Development and Training Program(PDTP)is a voluntary program in which participants are provided meaningful, relevant, and on-going opportunities for professional growth that will contribute towards a professional and highly skilled workforce. Clay County Utility Authority(CCUA) is committed to improving the professional growth of its employees by offering a wide variety of professional development opportunities that support both the organization's strategic goals and the personal professional goals of its employees. CCUA plans for and provides eligible employees with opportunities for continued professional growth and development consistent with CCUA's mission and strategic goals. Partnerships between CCUA and various institutions have been formed to provide relevant and up-to-date educational material amalgamated into job related, skill-based, 6-month modules. Objectives • Empower participants to be active in their professional and career development • Foster a culture of ongoing competency, skill, and knowledge development • Foster a learning community committed to collective development and support • Provide the tools to help participants develop their professional identity and leadership skills Selection and Placement of PDTP Participants Module values may be modified to accommodate existing staff, at variable rates of pay, who wish to participate in the PDTP. Credit shall only be given for completion of coursework, licensure, and/or certification specific to the PDTP Outline. All employees in good standing and in positions with an available PDTP shall be eligible to participate.. . Timely Progression & Advancement Requirements Participants shall agree to advance through each module and obtain licensure as stated in the PDTP. Communication of progress toward stated goals or impediments is key to the success of the PDTP. CCUA defines timely progression as satisfactory(score of 80%or better, or Pass, except where notated) and sequential completion of each module within the permitted timeframe. Performance Reviews The participant's immediate supervisor shall conduct regular performance reviews consistent with the PDTP Outline. Participants who fail to achieve timely progression as outlined shall receive an unsatisfactory rating and deemed ineligible to receive the associated incremental pay increase for the specified review period. Additional reviews will not be permitted, and progress will not be re-evaluated until the end of the next regularly scheduled review date. Compensation Participants who receive a satisfactory performance review rating will be awarded an increase to their base compensation consistent with the amount provided in the PDTP Outline. Participants shall not be eligible for promotional or annual merit increases. Adjustments to a Page 3 of 32 Professional Development& Training Program Plan Document participant's rate of pay shall be made effective the next regularly scheduled payroll following the satisfactory performance review.In the event a PDTP participant has reached the maximum allowed compensation prior to completion of all modules the participant is required to finish all courses included in the PDTP outline for their position. At the time the participant has reached the maximum compensation all classes will become available for completion. CCUA will provide online course material and in person classes at no cost to participants. Participant Removal from Program Participants may be removed from the PDTP due to unsatisfactory personal performance. If removed from the PDTP all associated compensation increases will be retracted immediately. The criterion for removal is listed below: • Failure to perform the responsibilities outlined in the job description • Failure to demonstrate acceptable behaviors as identified in the CCUA Employee Handbook • Failure to progress through modules as stated in the PDTP Roles and Responsibilities The roles and responsibilities of all those involved in the PDTP are as follows: Participant • Perform the duties as stated in the participant's job description • Complete modules as outlined in the PDTP and within the stated timeline • Communicate progress toward stated goals or impediments with the Training & Development Coordinator • Submit all applicable documents related to the successful completion of each module or obtainment of licensure as outlined in the PDTP to the Training & Development Coordinator Immediate Supervisor • Motivate and coach program participants to perform their job duties in accordance with CCUA policies, standards, and specifications • Conduct regular performance review(s)within the timeline stated in the PDTP Training & Development Coordinator • Monitor to ensure the PDTP is administered in accordance with CCUA policy • Ensure managers and eligible participants receive proper communication and education regarding the PDTP • Evaluate content, structure, and effectiveness of the PDTP on a biannual basis to ensure material is relevant and within industry standards and provide recommendations regarding revisions to the program or policy to the Chief Human Resources Officer • Review participant performance evaluations • Maintain documentation related to the completion of PDTP modules and obtained licensure and certification(s) • Administer associated compensation increases consistent with the PDTP • Maintain the integrity of the PDTP by administering the policy fairly and equitable amongst all eligible participants Page 4 of 32 Professional Development& Training Program Plan Document Human Resources • Design and maintain all documentation relevant to the PDTP to include but not limited to policy revisions, outlines, etc. • Ensure all compensation increases are consistent with the PDTP • Evaluate, review, and report program effectiveness to the Executive Director and Senior Leadership Team annually Eligible PDTP Positions • Utility Mechanic • Lead Utility Mechanic • New Installations Foreman • Repairs Foreman • Water/Wastewater Maintenance Mechanic • Lead Water/Wastewater Maintenance Mechanic • Water/Wastewater Maintenance Mechanic Foreman • Assistant Chief Water/Wastewater Maintenance Mechanic • Locator • Locate Coordinator • Field Service Technician • Field Service Supervisor • Sewer Line Inspection Technician • Lead Sewer Line Inspection Technician • Water Operator, Trainee • Wastewater Operator, Trainee • Water Operator • Wastewater Operator • Lead Water Operator • Lead Wastewater Operator • Chief Water Operator • Chief Wastewater Operator Policy Change Log Date of Change Description of Change June 21, 2022 Policy approved by BOS February 06, 2024 Additional positions added, modification to wage brackets, clarification of policy language. Page 5 of 32 Professional Development & Training Program Plan Document Outlines Page 6 of 32 Professional Development& Training Program Plan Document Distribution & Collections Utility Mechanic Range $19.22 $26.92 Professional Development &Training Modules ' Hourly Step Rate Increase Entry 0 months $19.22 Module 1 Introduction to Microsoft 6 months $20.47 $1.25 Water Distribution Systems Level 2 &3 Online 1-4 Module 2 Intro to Electrical Maintenance (TREEO) Water Distribution Systems Level 2 &3 Online 5-8 6 months $21.47 $1.00 Distribution Level 3 Exam (70%or better) Module 3 Introduction to Lift Station Maintenance (TREEO) 6 months $22.22 $0.75 Communicating Effectively in Groups Module 4 Water Distribution System Pipes and Valves (TREEO) 6 months $23.42 $1.20 Principles of Management Certifications/Licensure End of Modules CDL A-5 with Tanker Endorsement N/A $24.42 $1.00 "C"Certificate or"Ill" License 2,080 HRS $25.42 $1.00 "B" Certificate or"II" License (Optional) 6,240 HRS $26.92 $1.50 Program Endpoint $26.92 Page 7 of 32 Professional Development & Training Program Plan Document Distribution & Collections Lead Utility Mechanic Range $25.42 $32.34 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $25.42 Module 1 6 months $26.92 $1.50 Leading Teams: Developing as a leader Module 2 Computer Skills for the Workplace 6 months $27.92 $1.00 Procurement Basics Module 3 Inclusive Leadership:The Power of Workplace Diversity 6 months $28.42 $0.50 Unidirectional Flushing Workshop Module 4 Pumping Systems Operations and Maintenance 6 months $28.84 $0.42 Certifications/Licensure End of Modules "B" Certificate or"II" License 6,240 HRS $30.34 $1.50 10,400 "A" Certificate or"I" License (Optional) HRS $32.34 $2.00 Program Endpoint $32.34 Page 8 of 32 Professional Development & Training Program Plan Document Distribution & Collections Utility Mechanic Foreman Range $30.34 $37.88 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $30.34 Module 1 Leading People and Teams Specialization 6 months $31.59 $1.25 Module 2 OSHA 10 Day Construction 6 months $33.09 $1.50 Making Successful Decisions through the Strategy, Law, and Ethics Model Module 3 Organizational Leadership Specialization 6 months $34.59 $1.50 Effective Utility Leadership Practices Module 4 Project Management Basics for Success 6 months $35.88 $1.29 Certifications/Licensure End of Modules 10,400 "A" Certificate or"I" License HRS $37.88 $2.00 Program Endpoint $37.88 Page 9 of 32 Professional Development & Training Program Plan Document Distribution & Collections Water/Wastewater Maintenance Mechanic Range $28.00 $33.85 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $28.00 Module 1 Introduction to Microsoft 6 months $29.30 $1.30 Leadership Module 2 Intro to Electrical Maintenance 6 months $30.85 $1.55 Computer Skills for the Workplace Module 3 Introduction to Lift Station Maintenance 6 months $31.85 $1.00 Communicating Effectively in Groups Module 4 FDEP SOPs for Water and Groundwater Sampling 6 months $32.85 $1.00 Principles of Management Certifications/Licensure End of Modules CDL A-5 with Tanker Endorsement 6 months $33.85 $1.00 Program Endpoint $33.85 Page 10 of 32 Professional Development & Training Program Plan Document Distribution & Collections Lead Water/Wastewater Maintenance Mechanic Range $33.85 $37.88 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $33.85 Module 1 6 months $34.85 $1.00 Leading Teams: Developing as a leader Module 2 Computer Skills for the Workplace 6 months $35.38 $0.53 Procurement Basics Module 3 Inclusive Leadership:The Power of Workplace Diversity 6 months $35.88 $0.50 Unidirectional Flushing Workshop Module 4 Pumping Systems Operations and Maintenance 6 months $36.38 $0.50 Certifications/Licensure End of Modules Distribution Level "II" License 6,240 HRS $37.88 $1.50 Program Endpoint $37.88 Page 11 of 32 Professional Development & Training Program Plan Document Distribution & Collections Water/Wastewater Maintenance Mechanic Foreman Range $37.88 $42.50 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $37.88 Module 1 Leading People and Teams' Specialization 6 months $38.50 $0.62 Module 2 OSHA 10-hour Construction 12 Making Successful Decisions through the Strategy, Law, and months $39.25 $0.75 Ethics Model Module 3 18 Organizational Leadership Specialization months $40.00 $0.75 Effective Utility Leadership Practices Module 4 24 Project Management Basics of Success months $40.50 $0.50 Certifications/Licensure End of Modules 10,400 $42.50 Distribution Level "I" License (Optional) HRS $2.00 Program Endpoint $42.50 Page 12 of 32 Professional Development & Training Program Plan Document Distribution & Collections Assistant Chief Water/Wastewater Maintenance Mechanic Range $40.50 $47.64 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $40.50 Module 1 Communicating Effectively in Groups Basic Water&Wastewater Pump Maintenance 6 months $41.64 $1.14 Computer Skills for the Workplace Module 2 Project Management Basics for Success 6 months $42.89 $1.25 Procurement Basics Module 3 High Impact Business Writing 6 months $43.89 $1.00 Introduction to Microsoft Excel Module 4 Managers Toolkit Wastewater Treatment Capacity to Meet Projected Growth 6 months $45.14 $1.25 Certifications/Licensure End of Modules 10,400 Distribution Level "I" License HRS $47.64 $2.50 Program Endpoint $47.64 Page 13 of 32 Professional Development & Training Program Plan Document Distribution & Collections Locates & Field Services Range $25.25 $30.14 Professional Development&Training Modules Hourly Step Rate Increase 0 $25.25 Entry months Module 1 Intro to Outlook 6 months $26.50 $1.25 Leadership Module 2 Computer Skills for the Workplace 6 $27.50 $1.00 months Conflict Resolution Skills Module 3 6 Introduction to Lift Station Maintenance months $28.25 $0.75 Communicating Effectively in Groups Module 4 FDEP SOPs for Water and Groundwater Sampling 6 $29.14 $0.89 months Principles in Management Certifications/Licensure End of Modules CDL A-5 with Tanker Endorsement N/A $30.14 $1.00 Program Endpoint $30.14 Page 14 of 32 Professional Development & Training Program Plan Document Distribution & Collections Sewer Line Inspection Technician Range $23.50 $28.43 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $23.50 Module 1 Introduction to Microsoft Outlook 6 months $24.75 $1.25 Leadership Module 2 Intro to Electrical Maintenance 6 months $25.75 $1.00 Computer Skills for the Workplace Module 3 Introduction to Lift Station Maintenance 6 months $26.50 $0.75 Communicating Effectively in Groups Module 4 FDEP SOPs for Water and Groundwater Sampling 6 months $27.43 $0.93 Principles in Management Certifications/Licensure End of Modules CDL A-5 with Tanker Endorsement(optional) N/A $28.43 $1.00 Program Endpoint $28.43 Page 15 of 32 Professional Development & Training Program Plan Document Distribution & Collections Lead Sewer Line Inspection Technician Range $26.77 $33.85 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $26.77 Module 1 6 months $28.27 $1.50 Leading Teams: Developing as a Leader Module 2 Computer Skills for the Workplace 6 months $29.27 $1.00 Budgeting Essentials and Development Module 3 Inclusive Leadership:The Power of Workplace Diversity 6 months $29.77 $0.50 Unidirectional Flushing Workshop Module 4 Pumping Systems Operations and Maintenance 6 months $30.35 $0.58 Certifications/Licensure End of Modules Distribution Level "II" License 6,240 HRS $31.85 $1.50 10,400 Distribution Level "I" License (Optional) HRS $33.85 $2.00 Program Endpoint $33.85 Page 16 of 32 Professional Development& Training Program Plan Document Wastewater Operator, Trainee Range $20.55 $24.65 Professional Development &Training Modules 41 Hourly Step Rate Increase Entry 0 months $20.55 Module 1 Communicating Effectively in Groups Chlorine Safey-Awareness 6 months $21.80 $1.25 Operation of Wastewater Treatment Plants Vol I Module 2 Introduction to Microsoft Outlook Operation of Wastewater Treatment Plants Vol II 6 months $23.15 $1.35 Wastewater Collection Class C Exam (70%or better) Certifications/Licensure End of Modules • "C" Certificate or"Ill" License 2,080 HRS $24.65 $1.50 Program Endpoint $24.65 Page 17 of 32 Professional Development & Training Program Plan Document Wastewater Wastewater Operator Range $31.83 $42.50 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $31.83 111—' Module 1 Communicating Effectively in Groups Basic Water&Wastewater Pump Maintenance (TREED) 6 months $33.08 $1.25 Computer Skills for the Workplace Module 2 Project Management:The Basics for Success 6 months $34.58 $1.50 Procurement Basics Module 3 High Impact Business Writing 6 months $36.00 $1.42 Introduction to Microsoft Excel Module 4 Managers Toolkit Wastewater Treatment Capacity to Meet Projected 6 months $38.00 $2.00 Growth (FWPCOA) Certifications/Licensure End of Modules "B" Certificate or"II" License 6,240 HRS $40.00 $2.00 10,400 "A" Certificate or"I" License (Optional) HRS $42.50 $2.50 Program Endpoint $42.50 Page 18 of 32 Professional Development & Training Program Plan Document Wastewater Lead Wastewater Operator Range $40.00 $46.00 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $40.00 Module 1 Inclusive Leadership:The Power of Workplace Diversity 6 months $41.75 $1.75 Budgeting Essentials and Development Module 2 Computer Skills for the Workplace 6 months $43.50 $1.75 Certifications/Licensure End of Modules 10,400 "A" Certificate or"I" License (Optional) HRS $46.00 $2.50 Program Endpoint $46.00 Page 19 of32 Professional Development & Training Program Plan Document Wastewater Chief Wastewater Operator Range $40.00 $55.88 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $40.00 Module 1 Leading People and Teams Specialization 6 months $42.00 $2.00 Module 2 OSHA 10-hour Construction 6 months $44.25 $2.25 Making Successful Decisions through the Strategy, Law, and Ethics Model Module 3 Microsoft Office 2019/365 Suite 6 months $46.75 $2.50 Organizational Leadership Specialization Procurement Basics Module 4 SCADA Systems (TREEO) 6 months $48.50 $1.75 Budgeting essentials and development Module 5 Project Management Basic for Success 6 months $50.50 $2.00 Effective Utility Leadership Practices (TREEO) Module 6(optional) Train the Trainer 6 months $53.38 $2.88 Develop training program for CEU's about obtain proper approval Certifications/Licensure End of Modules 10,400 "A" Certificate or"I" License HRS $55.88 $2.50 Program Endpoint $55.88 Page 20 of 32 Professional Development & Training Program Plan Document Water Operator, Trainee Operator, Trainee Range $20.55 $24.65 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $20.55 Module 1 Introduction to Electrical Maintenance Chlorine Safey-Awareness 6 months $21.80 $1.25 Operation of Wastewater Treatment Plants Vol I Module 2 Introduction to Microsoft Outlook Operation of Water Treatment Plants Vol II 6 months $23.15 $1.35 Water Collection Class C Exam (70%or better) Certifications/Licensure End of Modules "C" Certificate or"III" License 2,080 HRS $24.65 $1.50 Program Endpoint $24.65 Page 21 of 32 Professional Development& Training Program Plan Document Water Water Operator Range $30.80 $41.50 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $30.80 Module 1 Communicating Effectively in Groups Basic Water&Wastewater Pump Maintenance 6 months $32.05 $1.25 Computer Skills for the Workplace Module 2 Project Management:The Basics for Success 6 months $33.55 $1.50 Procurement Basics Module 3 High Impact Business Writing 6 months $35.00 $1.45 Introduction to Microsoft Excel Module 4 Managers Toolkit 6 months $37.00 $2.00 Purified Water Technology Evaluation Project Certifications/Licensure End of Modules "B" Certificate or"Il" License 6,240 HRS $39.00 $2.00 10,400 "A" Certificate or"I" License (Optional) HRS $41.50 $2.50 Program Endpoint $41.50 Page 22 of 32 Professional Development & Training Program Plan Document Water Lead Water Operator Range $39.00 $45.00 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $39.00 Module 1 Inclusive Leadership:The Power of Workplace Diversity 6 months $40.75 $1.75 Budgeting Essentials and Development Module 2 Computer Skills for the Workplace 6 months $42.50 $1.75 Procurement Basics Certifications/Licensure End of Modules 10,400 "A" Certificate or"I" License (Optional) HRS $45.00 $2.50 Program Endpoint $45.00 Page 23 of 32 Professional Development & Training Program Plan Document Water Chief Water Operator Range $39.00 $58.88 Professional Development&Training Modules Hourly Step Rate Increase Entry 0 months $39.00 Module 1 Leading People and Teams Specialization 6 months $41.00 $2.00 Module 2 OSHA 10 Hour Construction 6 months $43.25 $2.25 Making Successful Decisions through the Strategy, Law, and Ethics Model Module 3 Microsoft Outlook 2019/365 Suite 6 months $45.75 $2.50 Organizational Leadership Specialization Procurement Basics Module 4 SCADA Systems (TREEO) 6 months $47.50 $1.75 Budgeting essentials and development Module 5 Project Management Basic for Success 6 months $49.50 $2.00 Effective Utility Leadership Practices (TREEO) Module 6 Train the Trainer 6 months $52.38 $2.88 Develop training program for CEU's about obtain proper approval Certifications/Licensure End of Modules 10,400 "A" Certificate or"I" License HRS $54.88 $2.50 Program Endpoint $54.88 Page 24 of 32 Professional Development& Training Program Plan Document Course Catalog Page 25 of 32 Professional Development & Training Program Plan Document Course Source Computer Skills for the Workplace -4 courses Coursera This course is designed to provide the fundamental computer competencies you need to survive and prosper in today's fast-changing workplace. You will learn how to implement the powers of modern office software to work faster and more efficiently. This course will also focus on practical applications for software most common to the workplace. By the time you finish, you will have learned why employers consider technological literacy so critical to the success of any organization. Introduction to Microsoft Outlook 2019/Office 365 Coursera You will learn to save, sort, organize, and read email messages. Set appointments along with reminders, so you'll never miss an important date! Store and search through names of important people and their contact information, and create task lists to help you make progress on different projects. By the end of the course, you'll master how to effectively navigate Outlook's four main features: Mail, Appointments, People, and tasks. Communication For Everyone Specialization Coursera Do you want to send messages with clarity and share your ideas with effective methods? Do you want to bring people together, reach goals, and increase understanding with the words you use and the ways you act? In this Communication specialization, learn to represent yourself and groups appropriately with your communication, share ideas with audiences and use your message to influence your team. Fundamentals of Management Coursera Are you about to enter the workforce?Are you an emerging professional?Are you new to your role in the organization?All prospective new employees benefit from understanding management principles, roles, and responsibilities, regardless of position. Now you can acquire an in-depth understanding of the basic concepts and theories of management while exploring the manager's operational role in all types of organizations. Gain insight into the manager's responsibility in planning, organizing, leading, staffing and controlling within the workplace. It's never too soon to plan your professional path by learning how the best managers manage for success. Leadership Coursera In this course, you will develop and strengthen your capacity to lead and recognize leadership exhibited by others in your organization. The professional business skills related to leadership gained through this course will help you to succeed working in any organization. Building High-Performing Teams Coursera Page 26 of 32 Professional Development & Training Program Plan Document You gain the skills to diagnose issues such as conflicts, group thinking, and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one. Organizational Leadership Specialization Coursera This specialization equips managers to lead change and leverage different roles and functions within for-profit institutions to create lasting value in the marketplace. Throughout the five courses, we will explore how great leaders assess themselves and lead collaborative teams that effectively manage negotiations and conflict. We will discover how leaders communicate through storytelling and employ other communication strategies to influence. Furthermore, we will learn how organizations start with the clarity of purpose that comes from an understanding of customers' needs, including leveraging data analytics, and use that focus to drive the design of products and services to meet those needs effectively. Project Initiation and Planning Coursera In today's competitive environment learning to effectively manage projects is a critical skill. This course will focus on initiating and planning projects. The course will cover the more traditional linear process, like waterfall approach, as well as the dynamic and iterative approach of agile and hybrid models, so the learners can decide when one approach is more suitable for any of their projects to maximize the chances of a successful outcome. Project Management: The Basics for Success Coursera This course combines the essential elements of Project Management and Team Leadership into one course. Through class engagement and reflection, you will acquire further understanding of the responsibilities of leadership and become better prepared to apply this knowledge to the project environment. High Impact Business Writing Coursera Upon completing this course, you will be able to write effective business communications, including bad news, good news, persuasive writing, presentations, emails, memos, business reports and press releases. you will also learn how to edit and proofread business documents and how to write for a global market. Introduction to Microsoft Excel Coursera This course will introduce you to Excels basic functions and uses. Through hands-on lessons, you will learn numerous shortcuts to quickly and efficiently setting up worksheets. You will also learn how to use the function wizard to calculate statistics, future values, and more. In addition, you will get tips on sorting and analyzing data, creating three-dimensional workbooks, and automating frequently repeated tasks with macros and buttons. Budgeting essentials and development Coursera Page 27 of 32 Professional Development & Training Program Plan Document The Budgeting Essentials and Development course focus on an integrative and practical view of concepts, methods, and techniques to develop a budget. In this course, learners will have a deeper understanding of the budgeting process, its challenges, common issues, and approaches to mitigate the problems and improve the learning curve of budget planning. Strategic Leadership and Management Coursera You'll understand the significance of strategic planning and discover how external and internal environmental factors affect an organization. You'll learn about organizational structures, performance measurements, financial investment models, budgeting, ethics, workplace politics, and more! This course will provide you with in-depth knowledge of the business environment. Inclusive Leadership: The Power of Workplace Diversity Coursera Course highlights include studying signature traits of inclusive leadership, strengthening self- awareness, developing your communication skills, and improving your ability to help others feel a strong sense of belonging. Course content covers traditional and timely topics -from listening, feedback, and collaboration, to privilege, implicit bias, microaggressions, and micro-affirmations. Procurement Basics Coursera This Course includes basic information on procurement, Importance of the procurement organization and its' role in the organization, cost vs. value, processes such as the use of RFQ, RFP, RFX, Differences between direct and indirect procurement, and Stakeholder management Making Successful Decisions through the Strategy, Law& Ethics Model Coursera Successful decision making is based on three key pillars: strategy, law, and ethics. After taking this course you will be able to use a practical framework based on these three elements to make successful business, personal and leadership decisions. Water Distribution Systems Level 2 &3 Units 1-4 CSUS This self-paced course meets the prerequisites of the Florida Department of Environmental Protection (FDEP) Operator Certification Program (OCP) for taking the Level 3 (entry level) and Level 2 (mid-level) Water Distribution System Operator state exam. Water Distribution System Pipes and Valves Coursera This course is designed to give the student an overview of how to identify and maintain the pipes and valves commonly found in a water distribution system. Subjects covered include piping dynamics, types of pipes and fittings, pipe joining methods, types of valves, proper valve operation, basic valve maintenance and troubleshooting techniques. Chlorine Safety-Awareness Coursera The course is self-paced and consists of a slide presentation. The course does not provide an audio narrative. Please view the course lessons and complete the end of course examination. Water Distribution Systems Level 2 &3 Units 5-8 CSUS This self-paced course meets the prerequisites of the Florida Department of Environmental Protection (FDEP) Operator Certification Program (OCP) for taking the Level 3 (entry level) and Level 2 (mid-level) Water Distribution System Operator state exam. Introduction to Lift Station Maintenance TREEO Page 28 of 32 Professional Development & Training Program Plan Document This class is designed to give the student an overview of the day-to-day operation and maintenance of wastewater lift stations. Subjects covered will include types of lift stations, lift station operating principles, components, routine PM requirements and basic troubleshooting techniques. Pumping Systems Operations and Maintenance TREEO This "how-to" course will help the water or wastewater operator and mechanics to understand how centrifugal pumps operate and perform basic pump maintenance. Subjects covered include centrifugal pump theory, reading pump curves, normal maintenance requirements, replacement of packing, mechanical seals, impellers, wear rings and shaft sleeves. You will receive the current edition of the popular Pumps and Pumping, the only comprehensive pump manual designed specifically for water and wastewater operations. Unidirectional Flushing Workshop TREEO Periodic flushing of the water distribution system is one of the best methods a utility can use to ensure that the system is operating at peak efficiency and water supplied to customers is plentiful and good quality. Unidirectional flushing uses the closing of valves to direct the water to hydrants at sufficient velocity to remove the sediment, debris, and biofilms that can build up in the pipes over time. This technique identifies problems such as closed valves and poor hydraulic capacity, that when corrected, greatly improves water quality and delivery. Subjects covered include basic distribution system hydraulics, flushing program objectives, tool and equipment requirements, valve, and hydrant operation, flushing program design, data collection, customer relations and dechlorination techniques. The students will practice what they learn by working together in small groups to design a unidirectional flushing plan for a small distribution system. Introduction to Electrical Maintenance TREED In this course, you are introduced to three-phase electrical motor controls. You will learn how to properly use various types of meters to collect operating data and troubleshoot these motors. You will also assemble working motor control circuits, such as holding, interlock, low voltage, and float- controlled circuits. Actual case studies are used to familiarize you with the data and math required for motor and pump evaluation. Several calculations will also be completed to explain and reinforce several objectives below. This course is geared towards personnel with minimal understanding of how electrical systems work at water/wastewater treatment plant, water well sites, and wastewater lift stations. Operation of Wastewater Treatment Plants Vol I CSUS The purpose of this course is to provide instruction in the fundamental principles involved in wastewater treatment plant operation. Wastewater treatment practices vary widely across the country; however, several distinct processes can usually be identified in any treatment plant. Operation of Wastewater Treatment Plants Vol II CSUS The purpose of this course is to provide instruction in the fundamental principles involved in wastewater treatment plant operation. Wastewater treatment practices vary widely across the country; however, several distinct processes can usually be identified in any treatment plant. Wastewater Treatment Capacity to Meet Projected Growth FWPCOA Page 29 of 32 Professional Development & Training Program Plan Document Wastewater Treatment Capacity Strategy to Meet Projected Growth - Karen Lowe, Gina Cashon, and Andreia Kendall, Florida Water Resources Journal, October 2019. Basic Water&Wastewater Pump Maintenance TREEO This one-day course is designed to give the water and wastewater operator a basic understanding of how centrifugal and positive displacement pumps operate and what is required to keep them well maintained. FDEP SOPs for Water and Groundwater Sampling TREEO This a 12-hour course that provides an overview of DEP Standard Operating Procedures (SOP) for the collection of surface water, wastewater, drinking water and groundwater samples, with activities designed to illustrate SOP requirements.The class will also provide instruction in the proper calibration of field instruments used to measure common field-testing parameters in water samples, including those used to monitor groundwater purging stabilization criteria. Instructors are DEP staff experienced with sampling and quality assurance topics. Wastewater Ephemeralization FWPCOA Wastewater Etherealization: Achieving Better Treatment with Less Energy and Chemicals Wastewater Chlorination Systems: A Holistic Approach Towards Design & Construction FWPCOA Wastewater Chlorination Systems: A Holistic Approach Toward Design and Construction -Sussette Irizarry, Florida Water Resources Journal, August 2019. The Other Advanced Sewage Treatment Systems FWPCOA Managing the Other Advanced Sewage Treatment Systems: An Assessment of Florida's Aerobic Treatment Units and Similar On-Site Sewage Treatment Systems - Eberhard Roeder and Elke Ursin, Florida Water Resources Journal, July 2013. Train the Trainer (optional) TREED This course is designed to help participants gain basic training competencies and enhance their skills and capabilities. Practical application exercises are used in conjunction with course materials to teach students how to design and deliver an effective environmental training program. Operation of Water Treatment Plants Volume I CSUS The purpose of this course is to provide instruction in the fundamental principles involved in water treatment plant operation. Water treatment practices vary widely across the country; however, distinct processes can usually be identified in any treatment plant. Operation of Water Treatment Plants Volume II CSUS The purpose of this course is to provide instruction in the fundamental principles involved in water treatment plant operation. Water treatment practices vary widely across the country; however, a number of distinct processes can usually be identified in any treatment plant. Purified Water Production -an R& D Plant Operators Perspective FWPCOA Page 30 of 32 Professional Development & Training Program Plan Document Purified Water Production: A Research and Development Plant Operators Perspective Purified Water Technology Evaluation Project FWPCOA Purified Water Technology Evaluation Project: Results, Findings, Next Steps -Tom Bartol, Ryan Popko, and Katie Bizub, Florida Water Resources Journal, September 2019. Optimizing Water Supplies with Aeration, Ion-Exchange, and RO FWPCOA Optimizing a community's fresh and brackish water supplies with an aeration, ion-exchange, and reverse osmosis treatment portfolio - SCADA Systems TREED This program is designed to provide utility staff with a deeper understanding of SCADA, control systems, their essential components, as well as keeping an eye trained on safety. It will provide water and wastewater utility staff with the "need to know" about the fundamentals of SCADA. Students will learn about SCADA controls, and safety issues to better understand how such systems can be used to increase system performance. Improving Drinking Water Plant Perf& Regulatory Compliance Via Chemical Control Optimization FWPCOA Improving Drinking Water Plant Performance and Regulatory Compliance via Chemical Control Optimization - Gregg A. McLeod, Florida Water Resources Journal, July 2014. Effective Utility Leadership Practices TREED This course helps you to understand the technical/compliance obligations and be capable of planning work, documenting progress, and preparing for emergencies. It will also help you to effectively communicate with the public, using listening, speaking, and writing skills as assets. This two-day program will focus on the key elements of managing systems, leading people, and developing professionalism in one's career. Attendees will leave with new ideas, immediately useful tools, and a better understanding of themselves, their peers, and those they supervise. Teamwork Skills: Communicating Effectively in Groups Coursera Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Leading Teams: Developing as a Leader Coursera Page 31 of 32 Professional Development & Training Program Plan Document In this foundational course, you will be challenged to develop as a leader. You will explore the concept of leadership, assess required competencies for today's leaders, learn more about yourself and how you can make effective and ethical decisions, identify how to build trusting relationships with others, and articulate a practice for growing as a leader. Leading People and Teams Specialization Coursera In this specialization, you will learn essential leadership skills, including how to inspire and motivate individuals, manage talent, influence without authority, and lead teams. Page 32 of 32