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HomeMy WebLinkAbout15.b FYI BoS Contact Form No. 1 Subject: BOS Contact Form From:Jon Vanatta <jonvanatta@icloud.com> Sent: Friday, May 3, 2024 6:42 PM To: Diana Strickland <dstrickland@clayutility.org> Subject: Re: BOS Contact Form This Message Is From an Untrusted Sender You have not previously corresponded with this sender. Hey Dee Dee, I just wanted to say thank you! I was able to get logged in and setup the auto pay. You are an All-Star, I really appreciate your help! Kind regards, -Jon Vanatta On May 3, 2024, at 5:34 PM, Diana Strickland <dstrickland@clayutility.org>wrote: Hello Mr. Vanatta, I am following up on the voicemail I left for you at 904-449-3600 and wanted to make sure you were aware of your payment options. I have sent you an email invitation to log on to our new online payment portal. All you will need to do is click the link which will take you directly to the registration page where you will enter your email address and password. This will log you straight into your online account where you can make choose your preferred payment method. We apologize for any inconvenience the extended hold time for your call may have caused and appreciate your patience during this system transition. If you have any additional questions or concerns, please let me know. Respectfully, �y " 994�Q gicmaz ' eeSrtPP i Diana Strickland Customer Service and Billing Manager Phone:904-213-2481 Mobile:904-219-4419 Email:dstrickland@clayutility.org 3176 Old Jennings Rd Middleburg,FL 32068 www.clayutility.org 1 From:Jonvanatta@icloud.com <Jonvanatta@icloud.com> Sent: Friday, May 3, 2024 1:42 PM To: bosweb@bos.clayutility.o g Subject: BOS Contact Form Name: Jon Email: Jonvanatta@icloud.com Phone Number: 9044493600 Service Address: 3438 Traceland Oak Lane Department: Supervisors, Board Questions or Please reach out to me I would like to pay my bill, cannot access the website and have been on Comments: hold for over 45 mins From:Jonvanatta@icloud.com <Jonvanatta@icloud.com> Sent: Friday, May 3, 2024 1:03 PM To: bosweb@bos.clayutility.org Subject: BOS Contact Form Be Careful With This Message The sender's identity could not be verified and someone may be impersonating the sender. Name: Jon Email: Jonvanatta@icloud.com Phone 9044493600 Number: Service 3438 Traceland Oak Lane Address: Department: Supervisors, Board How do I login to your website to pay my bill?You all have changed things around with no plan it Questions or communication on how to move forward this is extremely inconvenient.The hold times to speak with Comments: a customer service rep are insane. I just want to pay my bill and there is no way to pay. Would it be possible for your company to be acquired by a more competent company or group of individuals? I have had nothing but issues with your utility company. You all should be ashamed! 2