HomeMy WebLinkAbout15.b FYI BoS Contact Form No. 1 (2) Subject: BOS Contact Form
From:Jon Vanatta <jonvanatta@icloud.com>
Sent: Friday, May 3, 2024 6:42 PM
To: Diana Strickland <dstrickland@clayutility.org>
Subject: Re: BOS Contact Form
This Message Is From an Untrusted Sender
You have not previously corresponded with this sender.
Hey Dee Dee,
I just wanted to say thank you! I was able to get logged in and setup the auto pay. You are an All-Star, I really appreciate
your help!
Kind regards,
-Jon Vanatta
On May 3, 2024, at 5:34 PM, Diana Strickland <dstrickland@clayutility.org>wrote:
Hello Mr. Vanatta,
I am following up on the voicemail I left for you at 904-449-3600 and wanted to make sure you were
aware of your payment options. I have sent you an email invitation to log on to our new online payment
portal. All you will need to do is click the link which will take you directly to the registration page where
you will enter your email address and password. This will log you straight into your online account
where you can make choose your preferred payment method.
We apologize for any inconvenience the extended hold time for your call may have caused and
appreciate your patience during this system transition.
If you have any additional questions or concerns, please let me know.
Respectfully, �y " 994�Q
gicmaz ' eeSrtPP i
Diana Strickland
Customer Service and Billing Manager
Phone:904-213-2481
Mobile:904-219-4419
Email:dstrickland@clayutility.org
3176 Old Jennings Rd
Middleburg,FL 32068
www.clayutility.org
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From:Jonvanatta@icloud.com <Jonvanatta@icloud.com>
Sent: Friday, May 3, 2024 1:42 PM
To: bosweb@bos.clayutility.o g
Subject: BOS Contact Form
Name: Jon
Email: Jonvanatta@icloud.com
Phone Number: 9044493600
Service Address: 3438 Traceland Oak Lane
Department: Supervisors, Board
Questions or Please reach out to me I would like to pay my bill, cannot access the website and have been on
Comments: hold for over 45 mins
From:Jonvanatta@icloud.com <Jonvanatta@icloud.com>
Sent: Friday, May 3, 2024 1:03 PM
To: bosweb@bos.clayutility.org
Subject: BOS Contact Form
Be Careful With This Message
The sender's identity could not be verified and someone may be impersonating the sender.
Name: Jon
Email: Jonvanatta@icloud.com
Phone 9044493600
Number:
Service 3438 Traceland Oak Lane
Address:
Department: Supervisors, Board
How do I login to your website to pay my bill?You all have changed things around with no plan it
Questions or communication on how to move forward this is extremely inconvenient.The hold times to speak with
Comments:
a customer service rep are insane. I just want to pay my bill and there is no way to pay. Would it be
possible for your company to be acquired by a more competent company or group of individuals? I
have had nothing but issues with your utility company. You all should be ashamed!
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