HomeMy WebLinkAbout10.a EDB 2024-09-26 ERP Board Briefing Final EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP) Project Update
Date: September 26, 2024
UPDATE:
Customers continue to respond and register their accounts through our new customer portal. As of
Thursday, September 26th, the number of customers who activated their accounts in the new customer
portal was 25,257 (45% of all customers). Our AutoPay customers now total 18,912 accounts. In
comparison,prior to the customer portal transition,we had 37,962 customers with an on-line account with
CCUA. Based on the number of previous on-line customers, we have registered 67% of those customers.
We experienced an increase the number of customer contacts regarding the recommencement of service
disconnections in August. While elevated, the number of customer contacts did not reach the levels
experienced during the summer. With the resumption of our normal routines, we continue to see
moderation in the number of customer contacts to pre-deployment levels.
We currently have nine (9) customers remain disconnected for failure to either pay their bills or establish
a payment plan. The current aging of delinquent accounts is listed below.
> 31 to 60 days: $26,801.48
> 61 to 90 days: $13,111.92
> 90+ days: $161,401.60
We have 236 customers who have made payment plan arrangements to repay their delinquent balances
within a 6-month period, totaling $145,029.90. These customer balances will be considered aged as 0-30
days as long as their agreed installment payments are made.
The SpryPoint team recently made some substantial progress on handful of technical issues. We look
forward to closing out these issues on our project monitoring list.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
//JDJ(Author)
//KO/AB (Review)
//JDJ(Final)