HomeMy WebLinkAbout08.a EDB ERP Briefing EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP) Project Update
Date: October 31, 2024
UPDATE:
Customers continue to respond and register their accounts through our new customer portal. As of
Thursday, October 31st, the number of customers who activated their accounts in the new customer portal
was 26,053(46% of all customers). Our AutoPay customers now total 19,261 accounts. In comparison,
prior to the customer portal transition, we had 37,962 customers with an on-line account with CCUA.
Based on the number of previous on-line customers, we have registered 69% of those customers.
Our customer contact levels have moderated significantly since we returned to normal monthly routines.
Staff receives elevated numbers of calls and in person contacts when bills are due and just prior to
disconnections for non-payment. The customer contact levels are consistent to the levels we routinely
experienced pre-deployment.
We currently have sixty-two (62) customers remain disconnected for failure to either pay their bills or
establish a payment plan. The current aging of delinquent accounts is listed below.
➢ 0 to 30 days: $178,409.30
> 31 to 60 days: $ 14,816.09
➢ 61 to 90 days: $ 1,485.98
> 90+ days: $ 1,909.31
We have 248 customers who have made payment plan arrangements to repay their delinquent balances
within a 6-month period, totaling $153,832.90. These customer balances will be considered aged as 0-30
days as long as their agreed installment payments are made.
The SpryPoint team continues to make progress on technical issues and integrations.
Karen and her team continue to make significant advances in catching-up with the monthly reporting. The
operational departments are shifting to efforts aimed at the standardized reporting discussed as key
objectives in the Annual Report.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
//JDJ(Author)
//KO/AB (Review)
//JDJ(Final)