HomeMy WebLinkAbout08.a ERP Board Briefing EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP) Project Update
Date: January 31, 2025
UPDATE:
As of Thursday, January 30, the number of customers who activated their accounts in the new customer
portal was 28,089 (47% of all customers). Our AutoPay customers now total 20,351 accounts. In
comparison,prior to the customer portal transition,we had 37,962 customers with an on-line account with
CCUA. Based on the number of previous on-line customers, we have registered 74% of those customers.
In January 2025, our team processed 52,643 payment transactions. We listed below the different
transaction types received in January
Transaction Types
January 2025
50,000 90.0%
45,000 84.7% o
80.0/0
40,000 70.0%
35,000 60.0%
30,000
50.0%
25,000 40.0%
20,000 —
15,000 — 30.0%
10,000 20.0%
10.8%
5,000 2.9% 16% 10.0%
0 — 0.0%
Electronic Payments Checks via Mail Checks over the Cash Payments
Counter
Amount -Percentage
We currently have 90 customers disconnected for failure to either pay their bills, establish a payment plan,
or pay agreed installments. This number of disconnections of service is representative of a typical month.
We have 86 customers who have made payment plan arrangements to repay their delinquent balances
within a 6-month period,with remaining balances totaling$20,934.55 Customers with payment plans will
bring their accounts current by February 2025. The aging of these balances have stabilized as we have
reached the maturity date for payment plans ending in February.
//JDJ(Author)
//DS/AE(Review)
//JDJ(Final)
The SpryPoint team informed us this week they will be moving CCUA from the deployment phase to the
customer service phase. We noted the number of technical issues, and the Workday integration is still
outstanding and being worked on.The SpryPoint representative verbally indicated there would be no drop-
off in support. Our team will provide SpryPoint a letter documenting the transition to customer support,
the outstanding issues, and integration, along with statements reserving CCUA's rights under the
agreement should SpryPoint not complete the work on the development of their software platform.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
//JDJ(Author)
//DS/AE(Review)
//JDJ(Final)