HomeMy WebLinkAbout08.a EDB ERP Briefing EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP) Project Update
Date: February 27, 2025
UPDATE:
As of Thursday, February 27th,the number of customers who activated their accounts in the new customer
portal was 28,586 (48% of all customers). Our AutoPay customers now total 20,654 accounts. In
comparison,prior to the customer portal transition,we had 37,962 customers with an on-line account with
CCUA. Based on the number of previous on-line customers, we have registered 75%of those customers.
In February 2025,our team processed 51,851 payment transactions.The number of transactions decreased
(792) slightly from January to February due less days in the month of February/ We listed below the
different transaction types received in February.
Transaction Types
February 2025
50,000 — 90.0%
45,000 — 83.9% 80.0%
40,000 70.0%
35,000 60.0%
30,000
50.0%
25,000
20,000 40.0%
15,000 30.0%
10,000 11.5% 20.0%
5,000 3.2 o 1.5% 10.0%
0 0.0%
Electronic Payments Checks via Mail Checks over the Cash Payments
Counter
Amount Percentage
We currently have 106 customers disconnected for failure to either pay their bills, establish a payment
plan, or pay agreed installments. This number of disconnections of service is representative of a typical
month.
We have 34 customers who have made payment plan arrangements to repay their delinquent balances
within a 6-month period, with remaining balances totaling $12,304.88. Customers with payment plans
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must bring their accounts current in February 2025. These 34 customer accounts face disconnection of
services in the month of March if they fail to bring their accounts current.
We have moved into the customer service phase with SpryPoint. SpryPoint's customer service lead, Ms.
Shelley MacLeod, will visit our office on Monday, March 3rd. Ms. MacLeod is aware of the list of
outstanding technical issues and integrations remaining unresolved. We will continue these efforts to
ensure the SpryPoint, Invoice Cloud, and Workday systems seamlessly share/exchange data as originally
agreed to.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
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//DS/AE(Review)
//JDJ(Final)