HomeMy WebLinkAbout08.b EDB April ERP Board Briefing EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP)Project Update
Date: May 1, 2025
UPDATE:
As of Thursday, May 1st, the number of customers who activated their accounts in the new customer portal
was 29,916 (48% of all customers). Our AutoPay customers now total 21,401 accounts. In comparison, prior
to the customer portal transition, we had 37,962 customers with an on-line account with CCUA. Based on the
number of previous on-line customers,we have registered 79%of those customers.
In April 2025, our team processed 54,854 payment transactions. The number of transactions rose 2,689 from
March to April due to a longer reporting period. We listed below the different transaction types received in
April.
Transaction Types
April 2025
50,000 6% 90.0%
80.0%
40,000 70.0%
60.0%
30,000 50.0%
20,000 40.0%
30.0%
10,000 — 20.0%
10.3°T 3.5% 1.6% 10.0%
0 ` — — — 0.0%
Electronic Checks via Mail Checks over the Cash Payments
Payments Counter
Amount —Percentage
Currently, we have 60 customers disconnected for failure to either pay their bills or complete the agreed
payment plans. This number of disconnections of service is representative of a typical month.
Since Go-Live, we have observed a downward trend in the monthly cost of bill printing and mailing due to
customer adoption of E-Billing. To date,postage costs have decreased by a total of$2,103.37 per month and
printing costs have decreased by a total of $917.87 per month.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
//DS (Author)
//DS/AE(Review)
//DS (Final)