HomeMy WebLinkAbout08.c EDB ERP Update June 2025 EXECUTIVE SUMMARY
AGENDA ITEM:
Enterprise Resource Platforms (ERP)Project Update
Date: June 26, 2025
UPDATE:
As of Thursday, June 26th, the number of customers who activated their accounts in the new customer portal
was 31,124 (48% of all customers). Our AutoPay customers now have a total of 22,049 accounts. In
comparison, prior to the customer portal transition, we had 37,962 customers with an on-line account with
CCUA. Based on the number of previous on-line customers,we have registered 82% of those customers.
In June 2025, our team processed 51,428 payment transactions.
Transaction Types
June 2025
50,000 90.0%
45,000 84.8%
80.0%
40,000 70.0%
35,000 IIVJ...............8%
60.0%
30,000
25,000 50.0%
20,000 40.0%
15,000 30.0%
10,000 20.0%
5,000 — 3.8% 1.5% - 10.0%
0 - 0.0%
Electronic Checks via Mail Checks over the Cash Payments
Payments Counter
Amount -Percentage
Currently,we have 154 customers disconnected for failure to pay their bills. This number of disconnections of
service is representative of a typical month.
RECOMMENDATION:
Staff does not have any recommended action items at this time.
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