HomeMy WebLinkAbout14.b FYI Customer Compliment Alicia Ellis
Subject: CCUA Contact Form
From: scottbrader@gmail.com <scottbrader@gmail.com>
Sent:Thursday,July 31, 2025 1:20 PM
To: CSPR Web Customer Service<CustomerService@clavutility.org>
Subject: CCUA Contact Form
Name: Scott Brader
Email: scottbrader@gmail.com
Phone 2624901376
Number:
Service 3164 Twilight Ct
Address:
Department: Customer Service
I'm sure you have gotten plenty of complaints from people affected by the
planned outage and subsequent boil water advisory tied to the
construction on 220. I just want to commend you on how well you
handled the communication throughout the project. I felt like we were
Questions or notified well ahead of the work and received appropriate reminders as the
Comments: work commenced. I was thrilled to hear that the boil advisory had been
rescinded so quickly. You all did a great job and I think it's important that
customers let you know when you exceed expectations instead of only
contacting you when they have a complaint or issue.Thank you for your
great service. Regards, Scott Brader
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