HomeMy WebLinkAbout15.d FYI Customer Compliment Giovanna Tangredi & Nicole Capuano Alicia Ellis
Subject: Employee Compliments from Customers
From: Karen Osborne <KOsborne@clayutility.org>
Sent:Thursday, September 25, 2025 5:41 PM
To: Diana Strickland <dstrickland@clayutility.org>; Marla Champion <mchampion@clayutility.org>;Jeremy Johnston
<jjohnston@clayutility.org>; Nicole Capuano<ncapuano@clayutility.org>; Giovanna Tangredi
<gtangredi@clayutility.org>
Cc:Alicia Ellis<aellis@clayutility.org>
Subject: RE: Employee Compliments from Customers
Giovanna and Nicole,
So wonderful to see this feedback come through. Thank you both for representing us so well!
Thank you,
Karen Osborne, CPA, MBA
`��,y COUgT0 Chief Financial Officer
i Phone:904-213-2475
Mobile:904-763-1771
GT'��..._ .. ��\'C'' Email:kosbornet?a clayutilitv.orq
3176 Old Jennings Rd
Middleburg,FL 32068
www.clayutility.org
From: Diana Strickland <dstrickland@clayutility.org>
Sent:Thursday, September 25, 2025 2:42 PM
To: Marla Champion <mchampion@clayutility.org>;Jeremy Johnston<iiohnston@clayutility.org>; Nicole Capuano
<ncapuano@clayutility.org>; Giovanna Tangredi<gtangredi@clayutility.org>; Karen Osborne
<KOsborne@clayutility.org>
Cc:Alicia Ellis<aellis@clayutility.org>
Subject: RE: Employee Compliments from Customers
Giovanna and Nicole,
I wanted to recognize and thank both of you for the exceptional service you've provided.
Both of you exemplify the kind of service we strive for every day, and I'm incredibly proud to have you on
our team. Keep up the fantastic work—it does not go unnoticed.
Thank you again!
Mann grucickund
Customer Service and Billing Manager
Clay County Utility Authority
Phone: 904.213.2481
1
Email: dstrickland@clayutility.org
Website: www.clayutility.org
From: Marla Champion <mchampion@clayutility.org>
Sent:Thursday, September 25, 2025 2:35 PM
To: Diana Strickland <dstrickland@clayutility.org>;Jeremy Johnston<iiohnston@clayutility.org>; Nicole Capuano
<ncapuano@clayutility.org>; Giovanna Tangredi <gtangredi@clayutility.org>
Subject: Employee Compliments from Customers
Good Afternoon,
This morning I had 2 different customers request a supervisor to COMPLIMENT our customer service
employees.
Giovanna Tangredi's customer, Barbara Turpish, stated Giovanna was kind and professional. Barbara
explained that she wanted Giovanna's supervisors to know just how remarkable she was and that she
deserves a raise!
Nicole Capuano customer, Patricia Tyson, stated this morning that Nicole was helpful and kind. Patricia
stated she retired from Clay Electric with their customer service department and felt compelled to share
when her experiences are great because she knows what an impact it makes.
Thank you ladies, for the positive impact you make not only within our department, but for
representing CCUA so well! You are both greatly appreciated and I am proud to have you both as part of
my team.
Manta ciI,GIXYlpio-Vu
Clay County Utility Authority
Customer Service Supervisor
3176 Old Jennings Road
Middleburg, FL 32068
904-272-5999
customerservice@clayutility.org
2