HomeMy WebLinkAbout14.b FYI Customer Compliment - Nicole Capuano Alicia Ellis
Subject: RE: Customer Compliment for Nicole Capuano
From:Jeremy Johnston <jjohnston@clayutility.org>
Sent:Thursday,January 29, 2026 3:00 PM
To: Marla Champion <mchampion@clayutility.org>; Diana Strickland <dstrickland@clayutility.org>; Karen Osborne
<KOsborne@clayutility.org>
Cc: Nicole Capuano<ncapuano@clayutility.org>;Alicia Ellis<aellis@clayutility.org>; Kimberly Richardson
<krichardson@clayutility.org>
Subject: RE: Customer Compliment for Nicole Capuano
Nicole,
Thank you for doing a great job!Your efforts are greatly appreciated and valued.
Marla,
Thank you for bringing this to our attention.
Respectfully,
Jeremy D. Johnston, MBA, PE
Executive Director
Florida Licensed Professional Engineer
Clay County Utility Authority
Main: 904-272-5999
Office: 904-213-2477
Mobile: 904-237-2133
From: Marla Champion <mchampion@clayutility.org>
Sent:Thursday,January 29, 2026 2:11 PM
To: Diana Strickland <dstrickland@clayutility.org>;Jeremy Johnston<iiohnston@clayutility.org>; Karen Osborne
<KOsborne@clayutility.org>
Cc: Nicole Capuano<ncapuano@clayutility.org>
Subject: Customer Compliment for Nicole Capuano
Bruce Bennett, 1821 Northglen Circle called to say how excellent Nicole was to him! He stated she did a
really great job, calmed him down,found a solution, and got him down off the cliff from his water bill
trying to assist in finding a leak.
Thank you Nicole for your excellence and representing CCUA so well.
Manta Champion
on
Clay County Utility Authority
Customer Service Supervisor
3176 Old Jennings Road
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