HomeMy WebLinkAbout09.b EDB Customer Engagement & Website Launch CUSTOMER
ENGAGEMENT & •
WEBSITE LAUNCH itizoit?
Ashley Taliaferro
May 5th , 2026 �� • �.
PROGRESS ON COMMUNICATION GOALS
Website Redesign
Completed and live
Google Business Profile
Active , ratings improving
Customer Feedback Expansion
In progress ( launching June)
Internal Communication
Intranet in development
CUSTOMER ENGAGEMENT HIGHLIGHTS
DIGITAL ENGAGEMENT GROWTH _ _
• 0 0 74.5K Views ( +15%)
&Ak
• Increased reach and visibility across
platforms ♦ %
affaq 8.7K Visits (+67%)
• Strong growth in customer interaction
• •
• Continued use of social media as a 1 ��� Reach (+504%)
real -time communication tool • •
1
Across Facebook, Instagram, X, and
Linkedln
MODERN .
ACCESSIBLE .
BUILT FOR CUSTOMERS .
Designed to make it easier to find what you need and get things done
�� COV;yl
L �
Residents & Business • Development & Procurement • Community • About Us • Support • News & Alerts Cl Login to Account
4y4.04,
Gam, • `,�
Welcome to
Clay
• R. Pay My Bills
Authority
Stop, Start, or Move Service
Clay County Utility Authority provides safe, reliable drinking water, wastewater, and
reclaimed water services to our community. Our team is committed to protecting public
health, investing in infrastructure, and responsibly managing the resources our customers
Help and Support
depend on every day.
Q
We are proud to serve our customers and community by providing essential utility services
that support homes, businesses, and economic growth throughout Clay County.
New CCUA Website
About Us • Support • News & Alerts ICO_D Login to Account
WHAT ' S NEW
Ro Pay My Bills -÷ • Simplified , easy to follow navigation
• Mobile friendly across devices
= r, Stop, Start, or Move Service
• Direct access to key services
0 Help and Support • More intuitive layout
IMPROVING CUSTOMER FEEDBACK
c.„0..uA ,
61. 1.11
�rY AUTHo
Thank y
you for our GOOGLE REVIEW INITIATIVE
y
visit, we hope we
made your day a little • Encouraging customers to leave reviews after service interactions
easier!
lieti • Increasing visibility of review opportunities
•
}J
:e;194i: • Tracking incoming customer feedback
Scan this QR code to
make our day by leaving a
review on EARLY RESULTS
Gcoqle
* * * * * 2 . 2 3 2 . 8
+27% increase in rating
MOVING FORWARD
ma.
Launch of internal Intranet site
Expanding the Google
review initiative
i • Annual customer service
° - f survey launching in June
o -
THANK YOU
Proud to continue improving how we
serve our customers