Loading...
HomeMy WebLinkAbout06.a CAA 2211 Crystal Cove Drive_Joseph Baltazar Jr EXECUTIVE SUMMARY AGENDA ITEM: Joseph D Baltazar, Jr—Request for Credit Relief Adjustment on account A00039947, 2211 Crystal Cove Drive Date: June 2, 2026 BACKGROUND: Mr. Baltazar maintains a residential water account at 2211 Crystal Cove Drive in Green Cove Springs. He submitted an affidavit stating that he discovered an irrigation leak resulting from a freeze event in February. According to the affidavit,the irrigation system was not repaired; instead,the system was disconnected.As no repair was completed,the account does not qualify for a 50% leak adjustment under current CCUA policy. Mr. Baltazar is requesting a 100% adjustment for the excess water consumption, citing that he was not informed of the leak. Records indicate that Mr. Baltazar registered his online account and enrolled in leak alerts on 05/11/26, after the leak had occurred and after receipt of the high bill.At that time,the customer was still unable to view usage data because the MXU was malfunctioning and not transmitting meter readings. The MXU was repaired and a new meter was installed on 05/19/26. The customer is now able to monitor usage and receive leak alerts. Mr. Baltazar is requesting a 100%adjustment credit for consumption charges exceeding his normal usage. His average monthly utility bill is approximately $95.00. The requested adjustment, representing 100% of the excess usage charges,totals approximately$707.00. RECOMMENDATION: CCUA policy does not provide 100% leak adjustment credits for water consumption, nor does it allow leak adjustments without proof of repair. Based on current CCUA policy, staff do not recommend providing credit relief on Mr. Baltazar's account. REQUEST: Staff respectfully request that the Board approve staff's recommendation that no credit relief be applied to Mr. Baltazar's account in accordance with current CCUA policy. ATTACHMENTS: Customer Formal Request Email Account Consumption History Account Transaction History Leak Credit Affidavit RNI Reporting 2026-05-19 MXU Repair Service Order Diana Strickland From: Damian Baltazar <jdzarjr@gmail.com> Sent: Tuesday, May 19, 2026 7:12 AM To: Janice Loudermilk Subject: Goodmorning! Request for board review Attachments: 1000051499 jpg; 1000051498 jpg; 1000051497 jpg This Message Is From an Untrusted Sender You have not previously corresponded with this sender. Good morning Ms. Loudermilk. My name is Joseph Damian Baltazar i live at 2211 Crystal Cove Dr, Green Cove Springs, FL 32043. First id like to say to save you having to read this very long winded email you can call me at 904-600-2143 and ill gladly discuss with you. I understand you're very busy so iv done my best to lay it out in this email. In addition to photos of my bill and my notarized sworn statement I apologize for the lengthy email first thing in the morning. I was informed that I would need to reach out to you in hopes of getting board approval for 100% reimbursement fora leak. First i want to say lv lived in clay my entire life, i graduated from Fleming Island high-school back in 2012 and kinda have set up here with my family ever since. My current address listed above iv lived there for about 5years. Iv never had any issues. Even with this issue I still love the level of customer service and simplicity of Clay utility. I received a notice my bill was due so i signed in to get it paid.When i signed in i seen my bill was over $800. Obviously i assumed this to have been an error as my usual bill is $60 - $90. The staff at the office who took my calls where all very helpful but unfortunately they couldn't do much as forgive me if im calling it incorrectly the "AMR" is malfunctioning. Now i am signed up for leak alerts however no alert ever came. I used 78,000 gallons of water in one month. Now my usual is somewhere around 8000 although i could be incorrect i know 78000 insanely high. With the AMR malfunctioning I feel some sort of call or email is warranted here as my system isnt covered or even able to be read to notify me of issues and what have you. I do understand you folks have so many more customers that i cant expect me to be on the forefront of the radar. However i feel 70000 gallons over the usual has to be a record of some sort. In addition when the readings are working it was showing 90 gallons a hour 24 hours straight. Now this goes on for quite a while to include April usage and 2 weeks into May. Now my April bill was posted for payment with a due date of 05/25/2026 and even then i wasn't notified of the issue. i After my call a tech was scheduled to come out and take a look. He did so and reported the AMR was faulty. Now i dug up my yard starting with all my irrigation and was able to find a leak in my irrigation line specifically the sprinkle heads as a result of that freeze that came through at the start of these issues that progressively worsened to now. I have no use for irrigation system and if not for the freeze we would have been ok as i had it turned off. I now have went beyond turning off a completely disconnected it as of 5/11/26. I called the office yesterday 5/19 to ask if they are still detecting a leak or continuous usage to which i was informed they can not tell me as my AMR is still defective and at that time no ticket was put in to have it replaced just that the tech didnt have time to replace it then. Up until yesterday 5/18 a ticket was finally put in to have it replaced as i came into the office. I am not sure if it is replaced yet but i checked the meter my self and it wasn't ticking continuously so im Hopeful its resolved. I am hopeful the board can grant me some grace and give me this one time 100%forgiveness for this entire situation. I want it clear i do not blame clay utility for the leak just i feel left out to dry and unprotected as my leak went undetected even with being opted into alerts. Even without the alerts i feel a simple phone call when the bill was posted as i believe a human would have had to be involved in some capacity as my AMR wont give you folks readings. So sorry for the very long winded explanation i just want you up to date in full. 2 ofzi CON. CG •• .a ���ItYAUT01- CCUA 3176 Old Jennings Road Middleburg, FL FL 32068 Date: 2026-05-26 Account Consumption History Page: 1/2 Time: 12:06:21 EDT Revision: rev 1.0 Account A00039947/Joseph D Baltazar Jr/2211 Crystal Cove Drive Date Range: 2024-05-26 to 2026-05-26 Billing Period Service Meters Usage Unit 1 June 2024 Sewer 68507449 5.19 kGallons 1 July 2024 Sewer 68507449 17.11 kGallons 1 August 2024 Sewer 68507449 15.52 kGallons 1 September 2024 Sewer 68507449 24.61 kGallons 1 October 2024 Sewer 68507449 39.43 kGallons 1 November 2024 Sewer 68507449 14.19 kGallons 1 December 2024 Sewer 68507449 10.22 kGallons 1 January 2025 Sewer 68507449 12.12 kGallons 1 February 2025 Sewer 68507449 11.10 kGallons 1 March 2025 Sewer 68507449 10.60 kGallons 1 April 2025 Sewer 68507449 12.26 kGallons 1 May 2025 Sewer 68507449 14.99 kGallons 1 June 2025 Sewer 68507449 10.98 kGallons 1 July 2025 Sewer 68507449 12.24 kGallons 1 August 2025 Sewer 68507449 14.09 kGallons 1 September 2025 Sewer 68507449 9.87 kGallons 1 October 2025 Sewer 68507449 8.91 kGallons 1 November 2025 Sewer 68507449 7.19 kGallons 1 December 2025 Sewer 68507449 7.39 kGallons 1 January 2026 Sewer 68507449 6.69 kGallons 1 February 2026 Sewer 68507449 6.31 kGallons 1 March 2026 Sewer 68507449 6.77 kGallons 1 April 2026 Sewer 68507449 6.18 kGallons 1 May 2026 Sewer 68507449 78.04 kGallons 1 June 2026 Sewer 68507449, 102763370 60.78 kGallons 1 June 2024 Water 68507449 5.19 kGallons 1 July 2024 Water 68507449 17.11 kGallons 1 August 2024 Water 68507449 15.52 kGallons 1 September 2024 Water 68507449 24.61 kGallons 1 October 2024 Water 68507449 39.43 kGallons 1 November 2024 Water 68507449 14.19 kGallons Records 1-31 of 50 Date: 2026-05-26 Account Consumption History Page: 2/2 Time: 12:06:21 EDT Revision: rev 1.0 Account A00039947/Joseph D Baltazar Jr/2211 Crystal Cove Drive Date Range: 2024-05-26 to 2026-05-26 Billing Period Service Meters Usage Unit 1 December 2024 Water 68507449 10.22 kGallons 1 January 2025 Water 68507449 12.12 kGallons 1 February 2025 Water 68507449 11.10 kGallons 1 March 2025 Water 68507449 10.60 kGallons 1 April 2025 Water 68507449 12.26 kGallons 1 May 2025 Water 68507449 14.99 kGallons 1 June 2025 Water 68507449 10.98 kGallons 1 July 2025 Water 68507449 12.24 kGallons 1 August 2025 Water 68507449 14.09 kGallons 1 September 2025 Water 68507449 9.87 kGallons 1 October 2025 Water 68507449 8.91 kGallons 1 November 2025 Water 68507449 7.19 kGallons 1 December 2025 Water 68507449 7.39 kGallons 1 January 2026 Water 68507449 6.69 kGallons 1 February 2026 Water 68507449 6.31 kGallons 1 March 2026 Water 68507449 6.77 kGallons 1 April 2026 Water 68507449 6.18 kGallons 1 May 2026 Water 68507449 78.04 kGallons 1 June 2026 Water 68507449, 102763370 60.78 kGallons Records 32-50 of 50 G • -Crimpa CCUA 3176 Old Jennings Road Middleburg, FL FL 32068 Date: 2026-05-26 Account Transaction Details Page: 1/3 Time: 12:05:39 EDT Revision: rev 1.0 Account A00039947/Joseph D Baltazar Jr/2211 Crystal Cove Drive Totals By Category Amount Total Charges 4,251.76 Total Payments/Credits -3,537.04 Date Range: 2024-05-26 to 2026-05-26 Description Posting Time Document Date Amount Balance After Payment-on Account A00039947 2026-05-11 11:45 PM 2026-05-11 -91.95 805.28 Sewer Bill/1 May 2026/BA0000130609 2026-05-04 11:38 AM 2026-05-04 75.74 897.23 Water Bill/1 May 2026/BA0000130610 2026-05-04 11:38 AM 2026-05-04 726.04 821.49 Penalty 0000144946/A00039947/Late Fee 2026-05-01 8:49 AM 2026-05-01 3.50 95.45 Payment-on Account A00039947 2026-04-17 11:45 PM 2026-04-17 -100.90 91.95 Sewer Bill/1 April 2026/BA0000130609 2026-04-06 11:04 AM 2026-04-06 59.48 192.85 Water Bill/1 April 2026/BA0000130610 2026-04-06 11:04 AM 2026-04-06 28.97 133.37 Penalty 0000142464/A00039947/Late Fee 2026-04-01 8:39 AM 2026-04-01 3.50 104.40 Deposit Interest Accrual-on Account A0003... 2026-04-01 8:36 AM 2026-04-01 -1.32 102.22 Deposit Apply 0000121296-on Account A0003... 2026-04-01 8:36 AM 2026-04-01 -1.32 100.90 Payment-on Account A00039947 2026-03-11 11:45 PM 2026-03-11 -91.36 102.22 Sewer Bill/1 March 2026/BA0000130609 2026-03-02 10:59 AM 2026-03-02 62.18 193.58 Water Bill/1 March 2026/BA0000130610 2026-03-02 10:59 AM 2026-03-02 36.54 131.40 Penalty 0000139861 /A00039947/Late Fee 2026-03-01 8:41 AM 2026-03-01 3.50 94.86 Sewer Bill/1 February 2026/BA0000130609 2026-02-02 1:09 PM 2026-02-02 60.07 91.36 Water Bill/1 February 2026/BA0000130610 2026-02-02 1:09 PM 2026-02-02 31.29 31.29 Payment-on Account A00039947 2026-01-06 11:45 PM 2026-01-06 -199.58 0.00 Sewer Bill/1 January 2026/BA0000130609 2026-01-05 4:14 PM 2026-01-05 61.85 199.58 Water Bill/1 January 2026/BA0000130610 2026-01-05 4:14 PM 2026-01-05 32.83 137.73 Penalty 0000130292/A00039947/Late Fee 2026-01-01 9:01 AM 2026-01-01 3.50 104.90 Sewer Bill/1 December 2025/BA0000130609 2025-12-03 1:24 PM 2025-12-04 65.08 101.40 Water Bill/1 December 2025/BA0000130610 2025-12-03 1:24 PM 2025-12-04 36.32 36.32 Payment-on Account A00039947 2025-12-01 11:45 PM 2025-12-01 -97.59 0.00 Sewer Bill/1 November 2025/BA0000130609 2025-11-03 5:57 PM 2025-11-06 64.14 97.59 Water Bill/1 November 2025/BA0000130610 2025-11-03 5:57 PM 2025-11-06 33.45 33.45 Records 1-25 of 86 Date: 2026-05-26 Account Transaction Details Page: 2/3 Time: 12:05:39 EDT Revision: rev 1.0 Account A00039947/Joseph D Baltazar Jr/2211 Crystal Cove Drive Date Range: 2024-05-26 to 2026-05-26 Description Posting Time Document Date Amount Balance After Payment-on Account A00039947 2025-10-15 11:45 PM 2025-10-15 -235.43 0.00 Sewer Bill/1 October 2025/BA0000130609 2025-10-06 2:36 PM 2025-10-06 69.46 235.43 Water Bill/1 October 2025/BA0000130610 2025-10-06 2:36 PM 2025-10-06 43.96 165.97 Penalty 0000109979/A00039947/Late Fee 2025-10-01 8:59 AM 2025-10-01 3.42 122.01 Payment-on Account A00039947 2025-09-02 11:45 PM 2025-09-02 -180.49 118.59 Sewer Bill/1 September 2025/BA000013060... 2025-09-02 4:08 PM 2025-09-08 71.20 299.08 Water Bill/1 September 2025/BA000013061... 2025-09-02 4:08 PM 2025-09-08 47.39 227.88 Penalty 0000101025/A00039947/Late Fee 2025-09-01 8:51 AM 2025-09-01 3.42 180.49 Sewer Bill/1 August 2025/BA0000130609 2025-08-04 2:50 PM 2025-08-06 81.88 177.07 Water Bill/1 August 2025/BA0000130610 2025-08-04 2:50 PM 2025-08-06 65.19 95.19 Payment-on Account A00039947 2025-07-30 11:45 PM 2025-07-30 -132.95 30.00 Returned Check Service Fee- NSF 2025-07-29 2:35 PM 2025-07-29 30.00 162.95 Reversal-for Payment 0000813796 2025-07-29 11:44 AM 2025-07-29 132.95 132.95 Payment-on Account A00039947 2025-07-22 11:45 PM 2025-07-22 -132.95 0.00 Sewer Bill/1 July 2025/BA0000130609 2025-07-01 10:24 AM 2025-07-07 71.20 132.95 Water Bill/1 July 2025/BA0000130610 2025-07-01 10:24 AM 2025-07-07 61.75 61.75 Payment-on Account A00039947 2025-06-24 11:45 PM 2025-06-24 -154.51 0.00 Payment-on Account A00039947 2025-06-05 11:45 PM 2025-06-05 -153.31 154.51 Returned Check Service Fee- NSF 2025-06-05 2:54 PM 2025-06-05 30.00 307.82 Reversal-for Payment 0000700026 2025-06-03 11:56 AM 2025-06-03 153.31 277.82 Sewer Bill/1 June 2025/BA0000130609 2025-06-03 10:44 AM 2025-06-06 71.20 124.51 Water Bill/1 June 2025/BA0000130610 2025-06-03 10:44 AM 2025-06-06 53.31 53.31 Payment-on Account A00039947 2025-05-27 11:45 PM 2025-05-27 -153.31 0.00 Sewer Bill/1 May 2025/BA0000130609 2025-05-06 3:36 PM 2025-05-06 81.88 153.31 Water Bill/1 May 2025/BA0000130610 2025-05-06 3:36 PM 2025-05-06 71.43 71.43 Payment-on Account A00039947 2025-04-22 11:45 PM 2025-04-22 -131.58 0.00 Sewer Bill/1 April 2025/BA0000130609 2025-04-01 1:07 PM 2025-04-07 71.20 131.58 Water Bill/1 April 2025/BA0000130610 2025-04-01 1:07 PM 2025-04-07 61.87 60.38 Deposit Interest Accrual-on Account A0003... 2025-03-31 11:39 AM 2025-03-31 -1.49 0.00 Deposit Apply 0000032385-on Account A0003... 2025-03-31 11:39 AM 2025-03-31 -1.49 -1.49 Payment-on Account A00039947 2025-03-25 11:45 PM 2025-03-25 -122.47 0.00 Sewer Bill/1 March 2025/BA0000130609 2025-03-04 9:52 AM 2025-03-06 71.20 122.47 Water Bill/1 March 2025/BA0000130610 2025-03-04 9:52 AM 2025-03-06 51.27 51.27 Payment-on Account A00039947 2025-02-24 11:45 PM 2025-02-24 -125.15 0.00 Sewer Bill/1 February 2025/BA0000130609 2025-02-03 5:08 PM 2025-02-06 71.20 125.15 Water Bill/1 February 2025/BA0000130610 2025-02-03 5:08 PM 2025-02-06 53.95 53.95 Payment-on Account A00039947 2025-01-27 11:45 PM 2025-01-27 -136.94 0.00 Sewer Bill/1 January 2025/BA0000130609 2025-01-06 2:00 PM 2025-01-06 83.21 136.94 Water Bill/1 January 2025/BA0000130610 2025-01-06 2:00 PM 2025-01-06 53.73 53.73 Payment-on Account A00039947 2024-12-24 11:45 PM 2024-12-24 -119.22 0.00 Sewer Bill/1 December 2024/BA0000130609 2024-12-03 12:46 PM 2024-12-06 68.53 119.22 Water Bill/1 December 2024/BA0000130610 2024-12-03 12:46 PM 2024-12-06 50.69 50.69 Payment-on Account A00039947 2024-11-26 11:45 PM 2024-11-26 -147.36 0.00 Sewer Bill/1 November 2024/BA0000130609 2024-11-05 12:39 PM 2024-11-06 77.43 147.36 Water Bill/1 November 2024/BA0000130610 2024-11-05 12:39 PM 2024-11-06 69.93 69.93 Payment-on Account A00039947 2024-10-22 11:45 PM 2024-10-22 -340.12 0.00 Payment-on Account A00039947 2024-10-01 11:45 PM 2024-10-01 -220.80 340.12 Sewer Bill/1 October 2024/BA0000130609 2024-10-01 4:35 PM 2024-10-04 72.37 560.92 Records 26-73 of 86 Date: 2026-05-26 Account Transaction Details Page: 3/3 Time: 12:05:39 EDT Revision: rev 1.0 Account A00039947/Joseph D Baltazar Jr/2211 Crystal Cove Drive Date Range: 2024-05-26 to 2026-05-26 Description Posting Time Document Date Amount Balance After Water Bill/1 October 2024/BA0000130610 2024-10-01 4:35 PM 2024-10-04 267.75 488.55 Sewer Bill/1 September 2024/BA000013060... 2024-09-10 9:00 AM 2024-09-06 65.30 220.80 Water Bill/1 September 2024/BA000013061... 2024-09-10 9:00 AM 2024-09-06 155.50 155.50 Payment-on Account A00039947 2024-08-27 11:45 PM 2024-08-27 -147.09 0.00 Sewer Bill/1 August 2024/BA0000130609 2024-08-06 7:30 AM 2024-08-09 76.53 147.09 Water Bill/1 August 2024/BA0000130610 2024-08-06 7:30 AM 2024-08-09 70.56 70.56 Payment-on Account A00039947 2024-07-23 11:45 PM 2024-07-23 -156.90 0.00 Sewer Bill/1 July 2024/BA0000130609 2024-07-02 4:20 PM 2024-07-01 66.55 156.90 Water Bill/1 July 2024/BA0000130610 2024-07-02 4:20 PM 2024-07-01 90.35 90.35 Payment-on Account A00039947 2024-06-26 11:45 PM 2024-06-26 -71.71 0.00 Sewer Bill/1 June 2024/BA0000130609 2024-06-05 12:48 PM 2024-06-03 49.43 71.71 Water Bill/1 June 2024/BA0000130610 2024-06-05 12:48 PM 2024-06-03 22.28 22.28 Payment-on Account A00039947 2024-05-29 5:41 PM 2024-05-28 -87.75 0.00 Records 74-86 of 86 SWORN STATEMENT FOR LEAK/REPAIR CREDIT Customer Name: So5c.ok t),«„„,, b4\ Cycle #: i Account Number: A000 396147 Date: S- a(o Service Address: L e_ or t,rG44 co vL S er As 5 3 ,2 o y 3 Telephone Number: goy . (,o0- 3 I. 7oSeP1, Oc,,•,:o n t kcZc-r- , want to make the following statement under oath: When was the problem identified: OS— II- a(o When was the problem corrected: Describe where the leak occurred and what repairs were necessary to correct the leak (please make sure you attach any receipts or repair documentation): iv\ I1'f'�Jctil4o� S a'Z . Leaking .!a a)t SPI-FnL(( 4C 43 .540ct,- 51;5IAY oQec . 4tv 5 t‘c5cl1v6 '? n Under ratio XL 5 L.eaV ' o n A1' STD( DV Volr S131.N4. �rtFvec1-4 SySkr". Z ° 05c Fo( ; 1- (Se tat.useL 1,4ve ccrAo�� a k Gtdu, deb s yat c Q.Y y ark Qon6. 4.na S«�S to b.�t..L A � 5� �rZc{�? ijciJc.� 4•5 74 t c c'o( 1t,54- yell' '5 ,b t d;S coer,eG}CA. Who completed repair: Self f Contractor If Contractor: Name of Company: A!/A Address: "u 01- Phone: Ai CA- Initials of Person Making Statement Page l of Pages '3 0 3 SWORN STATEMENT FOR LEAK/REPAIR CREDIT AFFIDAVIT I, 5 ose p h o,,.,n n -�a-c.z-Gc' , have read or have read to me and understand this statement, which begins on Page 1, and ends on Page . I fully understand the contents of the entire statement made by me. The statement is true. 1 have initialed all corrections and have initialed the bottom of each page containing the statement. I have made this statement freely without hope of benefit or reward, without threat of punishment, and without coercion, unlawful influence,or unlawful inducement. ,-- :)._______:,j-- „„_,,= _ (Signature of Person Making Statement) Type of Identification Produced &Verified: J L. (7.--)L,4 9D 2 -41 LI' 1 S .1_206 - 0 Wit esses: Subscribed and sworn to before me, a person authorized by law ,I to administer oaths,by means of physical presence, this /g day Y K of ,20t C1/,[ , / OY ; -- (Signature of Person Administering Oath/Notary) ,4)( e. e— Z:%)//1-3e4/--- (Typed Name of Person Administering Oath/Notary) (Notary Seal) q Notary Public State of Florida t A Aimee Switzer 1 1 ne iii;i,, My Commission HH 739882 '! IIII Expires 11/12/2029 Initials of Person Making Statement Page of t Pages Name of Customer Service Representative //// , Assisting Customer: Mlkr ,G/-- Intervals(EDT) Analysis Interval Status Consumption (Gal)-Status Consumption (Gal)-Usage Consumption (Gal)-Reading 5/26/2026 12:00 -- 0 1003.4 5/26/2026 11:00 -- 0 1003.4 5/26/2026 10:00 -- 0 1003.4 5/26/2026 9:00 -- 0 1003.4 5/26/2026 8:00 -- 20 1003.4 5/26/2026 7:00 -- 20 990 5/26/2026 6:00 -- 30 970 5/26/2026 5:00 -- 0 940 5/26/2026 4:00 -- 0 931.8 5/26/2026 3:00 -- 10 931.8 5/26/2026 2:00 -- 0 930 5/26/2026 1:00 -- 0 930 5/26/2026 0:00 -- 0 927.3 5/25/2026 23:00 -- 0 927.3 5/25/2026 22:00 -- 0 927.3 5/25/2026 21:00 -- 60 927.3 5/25/2026 20:00 -- 10 868.4 5/25/2026 19:00 -- 20 860 5/25/2026 18:00 -- 0 840 5/25/2026 17:00 -- 0 840 5/25/2026 16:00 -- 0 834.3 5/25/2026 15:00 -- 10 834.3 5/25/2026 14:00 -- 0 830 5/25/2026 13:00 -- 0 830 5/25/2026 12:00 -- 0 825.9 5/25/2026 11:00 -- 0 825.9 5/25/2026 10:00 -- 0 825.9 5/25/2026 9:00 -- 10 825.9 5/25/2026 8:00 -- 0 817.3 5/25/2026 7:00 -- 0 817.3 5/25/2026 6:00 -- 0 817.3 5/25/2026 5:00 -- 0 817.3 5/25/2026 4:00 -- 30 814.9 5/25/2026 3:00 -- 0 790 5/25/2026 2:00 -- 0 790 5/25/2026 1:00 -- 0 790 5/25/2026 0:00 -- 0 788.1 5/24/2026 23:00 -- 0 788.1 5/24/2026 22:00 -- 10 788.1 5/24/2026 21:00 -- 40 780 5/24/2026 20:00 -- 0 736.1 5/24/2026 19:00 -- 0 736.1 5/24/2026 18:00 -- 0 736.1 5/24/2026 17:00 -- 0 736.1 5/24/2026 16:00 -- 0 735.7 5/24/2026 15:00 -- 0 735.7 5/24/2026 14:00 -- 30 735.7 5/24/2026 13:00 -- 30 710 5/24/2026 12:00 -- 10 674.4 5/24/2026 11:00 -- 10 670 5/24/2026 10:00 -- 10 660 5/24/2026 9:00 -- 0 650 5/24/2026 8:00 -- 10 640.1 5/24/2026 7:00 -- 0 640 5/24/2026 6:00 -- 0 640 5/24/2026 5:00 -- 0 640 5/24/2026 4:00 -- 0 637 5/24/2026 3:00 -- 0 637 5/24/2026 2:00 -- 0 637 5/24/2026 1:00 -- 0 637 5/24/2026 0:00 -- 10 636.9 5/23/2026 23:00 -- 0 630 5/23/2026 22:00 -- 0 630 5/23/2026 21:00 -- 0 630 5/23/2026 20:00 -- 0 626.5 5/23/2026 19:00 -- 0 626.5 5/23/2026 18:00 -- 0 626.5 5/23/2026 17:00 -- 30 626.5 5/23/2026 16:00 -- 0 597.1 5/23/2026 15:00 -- 10 597.1 5/23/2026 14:00 -- 40 590 5/23/2026 13:00 -- 10 550 5/23/2026 12:00 -- 0 537.9 5/23/2026 11:00 -- 0 537.9 5/23/2026 10:00 -- 0 537.9 5/23/2026 9:00 -- 20 537.9 5/23/2026 8:00 -- 0 515.8 5/23/2026 7:00 -- 10 515.8 5/23/2026 6:00 -- 10 510 5/23/2026 5:00 -- 0 500 5/23/2026 4:00 -- 0 490.4 5/23/2026 3:00 -- 0 490.4 5/23/2026 2:00 -- 0 490.4 5/23/2026 1:00 -- 0 490.4 5/23/2026 0:00 -- 0 490.4 5/22/2026 23:00 -- 0 490.4 5/22/2026 22:00 -- 30 490.4 5/22/2026 21:00 -- 30 470 5/22/2026 20:00 -- 0 430 5/22/2026 19:00 -- 0 430 5/22/2026 18:00 -- 0 430 5/22/2026 17:00 -- 0 430 5/22/2026 16:00 -- 0 430 5/22/2026 15:00 -- 10 430 5/22/2026 14:00 -- 0 430 5/22/2026 13:00 -- 0 430 5/22/2026 12:00 -- 0 429.9 5/22/2026 11:00 -- 0 429.9 5/22/2026 10:00 -- 0 429.9 5/22/2026 9:00 -- 0 429.9 5/22/2026 8:00 -- 10 429.8 5/22/2026 7:00 -- 10 420 5/22/2026 6:00 -- 10 410 5/22/2026 5:00 -- 10 400 5/22/2026 4:00 -- 0 382.8 5/22/2026 3:00 -- 0 382.8 5/22/2026 2:00 -- 0 382.8 5/22/2026 1:00 -- 0 382.8 5/22/2026 0:00 -- 0 382.8 5/21/2026 23:00 -- 0 382.8 5/21/2026 22:00 -- 10 382.8 5/21/2026 21:00 -- 0 380 5/21/2026 20:00 -- 40 372.8 5/21/2026 19:00 -- 20 340 5/21/2026 18:00 -- 0 320 5/21/2026 17:00 -- 0 320 5/21/2026 16:00 -- 0 312.9 5/21/2026 15:00 -- 0 312.9 5/21/2026 14:00 -- 0 312.9 5/21/2026 13:00 -- 0 312.9 5/21/2026 12:00 -- 0 312.9 5/21/2026 11:00 -- 0 312.9 5/21/2026 10:00 -- 0 312.9 5/21/2026 9:00 -- 0 312.9 5/21/2026 8:00 -- 20 312.8 5/21/2026 7:00 -- 0 300 5/21/2026 6:00 -- 30 300 5/21/2026 5:00 -- 0 270 5/21/2026 4:00 -- 10 260.9 5/21/2026 3:00 -- 0 260 5/21/2026 2:00 -- 0 260 5/21/2026 1:00 -- 0 260 5/21/2026 0:00 -- 0 258 5/20/2026 23:00 -- 10 258 5/20/2026 22:00 -- 30 250 5/20/2026 21:00 -- 0 220 5/20/2026 20:00 -- 20 218.1 5/20/2026 19:00 -- 10 200 5/20/2026 18:00 -- 10 190 5/20/2026 17:00 -- 0 180 5/20/2026 16:00 -- 0 178.9 5/20/2026 15:00 -- 0 178.9 5/20/2026 14:00 -- 0 178.9 5/20/2026 13:00 -- 0 178.9 5/20/2026 12:00 -- 0 178.7 5/20/2026 11:00 -- 0 178.7 5/20/2026 10:00 -- 0 178.7 5/20/2026 9:00 -- 0 178.7 5/20/2026 8:00 -- 10 178.7 5/20/2026 7:00 -- 0 170 5/20/2026 6:00 -- 30 170 5/20/2026 5:00 -- 0 140 5/20/2026 4:00 -- 0 135.3 5/20/2026 3:00 -- 0 135.3 5/20/2026 2:00 -- 0 135.3 5/20/2026 1:00 -- 0 135.3 5/20/2026 0:00 -- 0 135.2 5/19/2026 23:00 -- 0 135.2 5/19/2026 22:00 -- 0 135.2 5/19/2026 21:00 -- 0 135.2 5/19/2026 20:00 -- 40 133.4 5/19/2026 19:00 -- 70 100 5/19/2026 18:00 -- 10 30 5/19/2026 17:00 -- 0 20 5/19/2026 16:00 -- 0 11.5 5/19/2026 15:00 -- 0 11.5 5/19/2026 14:00 -- 0 11.5 5/19/2026 13:00 -- 0 11.5 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service i 1 Completed Completed by jdillon@clayutility.org, at 05/19/2026 12:02 No Priority Set Service Order: SO-0000235724 In House - Investigation Follow Up 2211 Crystal Cove Drive Green Cove Springs FL 32043 Joseph D Baltazar Repair/replace MXU and or meter. Can not pull RNI in offic.e r, v ® RECENT ALERTS: Cash Only Checks Not Accepted UNKNOWN POTABLE LINE MATERIAL: Please identify the pipe types. Account & Customer Account A00039947 - Residential. Customer Joseph D Baltazar Meter 68507449 Mobile (904) 600-2143 Location 2211 Crystal. Cove Drive Green Cove Springs FL 32043 Q Township 66 Email jdzarjr@gmail.com Route - 1 - 130610 - Billing Cycle 1 Service Area Green Cove Springs https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynu m ber/SO-0000235724 1/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Dispatch Sector Magnolia West Order Assign To Jonathan Dillon (Jonathan Dillon) Entered By Jackie Collins Request Date 05/18/2026 10:20 Scheduled Date 05/19/2026 Estimated Duration 30 minutes , Comments Repair/replace MXU and or meter. Can not pull RNI in offic.e Actual Duration 0 minutes , Original Scheduled Date 05/18/2026 00:00 Due Date Additional Info Key Info WP1123 Peters Creek WTP I Lake Asbury Grid Lot Number 66 Balance $805.28 Past Due Balance $805.28 Last Payment Date 05/11/2026 https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 2/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Last Payment Amount -$91.95 Service Order Location Map Latitude 30.0030559900 Longitude -81.7288689900 Location 2211 Crystal Cove Drive Green Cove Springs FL 32043 Map data©OpenStreetMap contributors,CC-BY-SA Powered by Esri Other Service Orders Order Account Type Status Scheduled Completed Comments SO- A00039947 In House - Completed 05/12/2026 05/19/2026 Office Please 0000232385 Investigation 10:18 re read meter. Follow Up Jonathan Customer is Dillon concerned w,_ https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 3/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Order Account Type Status Scheduled Completed Comments high bill. Replace/repair MXU. Could not pull RNI. Tech Meter not spinning. MXU is broke and meter needs replaced. Current meter read:2297696 -J D SO- A00039947 Bill Manual Completed 05/01/2026 05/01/2026 Office Meter: 0000229574 Read 11:39 15:22 68507449 Anthony Tech Read Walker SO- A00039947 Repair- Meter Canceled 04/30/2026 Office Meter: 0000219611 Repair/Replace 11:49 68507449 SO- A00039947 Bill Manual Completed 04/02/2026 04/02/2026 Office Meter: 0000219427 Read 11:49 13:03 68507449 Danny Tech manual Philemon read SO- A00039947 Repair- Meter Archived 02/04/2026 02/04/2026 Office Meter: 0000170195 Repair/Replace Completed 11:50 12:55 68507449 Brett Tech Bollinger Reprogrammed Mxu Read- 2148804 SO- A00039947 Bill Manual Archived 10/31/2025 10/31/2025 Office Meter: 0000170099 Read Completed 11:50 09:30 68507449 Daniel Tech Read DF Flanagan Photos and Attachments ti'' O https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 4/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Sensus Meters Q Water Meter Currently-Installed Meter 68507449 0 Replace the meter, register, and MXU Status Active Size 5/8" (16 mm) Multiplier 0.001 Manufacturer Sensus Additional Information Serial Number 68507449 Measurement Unit kGallons Dials 7 Register Size null Remote Id 68507449, 18738718 Encoder Id 68507449 Endpoint Id 18738718 Meter Type Sensus Installation Date 12/13/2007 Class Description P - Unknown Meter Resolution Equipment Class Potable - Unknown 0 https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 5/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Service Point Location P-Single right Last Reading 2238425 on May 1, 2026 Keyed Replace Meter And MXU New Meter Number 102763370 Meter Model 'pert. Meter Size 5/8" (16 mm) New Register 102763370 New MXU 143106852 JIIi� New Meter Location New Meter Reading 10 Current Reading 2299204 Last Updated 05/19/202612:02 Drawing Pad Begin drawing below 0 https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 6/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service Field Comments Select Comment Choose messag Installed new meter and MXU and programmed. New meter#: 102763370 New MXU #: 143106852 -JD Field Status Status * Completed Updated at: 05/19/2026 12:02 Activity Log 0 https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 7/8 5/26/26, 12:07 PM Service Order SO-0000235724: Mobile Service SpryMobile System May 20,2026 15:36 Service order updated through API. Status is now Completed. Scheduled date provided is 05/19/2026 00:00:00 Jonathan Dillon May 19, 2026 12:02 Updated service order status to Completed. Jonathan Dillon May 19, 2026 12:02 Completed meter operation [MeterAndEndpoint] for [68507449], new meter [102763370], reading 2299204 Jonathan Dillon May 19, 2026 12:02 Updated service order. Jonathan Dillon May 19, 2026 12:02 Completed meter operation [MeterAndEndpoint] for [68507449], new meter [102763370], reading 2299204 Jonathan Dillon May 19, 2026 12:02 Completed meter operation [MeterAndEndpoint] for [68507449], new meter [102763370], reading 2299204 Jonathan Dillon May 19, 2026 11:55 Updated service order. Jonathan Dillon May 19, 2026 11:55 Comments added: "Installed new meter and MXU and programmed. New meter#: 102763370 New MXU #: 143106852 -JD" Jonathan Dillon May 19, 2026 10:19 Manually dispatched to Jonathan Dillon Danny Philemon May 19,2026 10:18 Manually dispatched to Jonathan Dillon See more 0 https://sprymobile-ccua-prod.sprypoint.com/serviceOrders/bynumber/SO-0000235724 8/8