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HomeMy WebLinkAbout10.a LB ED Eval Results FY 2025-2026 CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 1. Customer 4.86 Revamp of the website, geared towards customer 6 1 Engagement: Ensures service friendly use. timely and effective communication as well Used social media to increase clicks from the as quality products community and provide more concise messaging to and services are community. provided to CCUA customers. Increase social media presence with staff The website is a significant improvement in quality and services. The Board is regularly receiving comments on the quality of customer service. Develop a standardized training program for customer service and billing staff. The website modernization effort drove measurable gains in customer traffic and engagement. The move to phased, geographically-based billing cycles was a smart operational change that also improved the customer billing experience. Listed goals achieved. Public outreach showed positive % increases. Like to see continued improvement on Google rating; "3" says average. Launch of SAGESGOV. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 1. Customer Engagement: Ensures Continues to make customer service and timely and effective communication a priority. communication as well as quality products I appreciate the focus on improving the customer and services are experience, modernizing the website, and providing provided to CCUA employees with the training needed to better serve our customers. customers. (Continued) 2. Risk 4.57 Cyber liability discussion and implementation of AI 4 3 Management: policy for staff to follow. Identifies risk and recommends Driver safety manual/push camera implementation. and implements appropriate policies and Continued HIRA reporting and presentation to Board. procedures to mitigate the Implemented the driver safety program. It would have overall risk to been helpful to see the data of before implementation CCUA and its and after to see if it is having its intended impact of employees. mitigating risk. Implement a driver safety program. Installing cameras in vehicles to ensure better seatbelt usage. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 2.Risk Management: The HIRA findings are being addressed methodically Identifies risk and starting with the full rollout of the driver safety recommends and program, including GPS monitoring, dashcams, and implements defensive-driving training. A steady proactive appropriate policies approach to risk. and procedures to mitigate Listed goal achieved. the overall risk to CCUA and its Suggest those various programs,platforms, and tools employees. still under development be completed and (Continued) implemented to continue to reduce operational risks. Demonstrates a proactive approach to identifying and managing risk. The continued focus on employee and driver safety shows a strong commitment to protecting both CCUA and its employees. 3. Safety: Ensures 4.86 Jeremy requesting staff continue to advance health and 6 1 CCUA facilities and wellness. employees operate in accordance with Improve overall staff culture creating buy-in on safety OSHA standards by allocating sufficient policies. resources and modifying or MOD factor below 1.0/RIR< 3.0. establishing applicable policies RIR and MOD factor are well below the targeted goal. and procedures. Maintains a MOD factor at or below 1.0. Safety remains a clear strength across the CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 3. Safety: Ensures organization. CCUA facilities and employees operate Both RIR and MOD finished will inside thresholds, in accordance with continuing a strong multi-year pattern. It shows a OSHA standards by allocating sufficient culture that's committed to doing things the right way. resources and modifying or Listed goals achieved. establishing applicable policies - EMR-0.82 (<1 goal) and procedures. - RIR- 1.65 (<3 goal) (Continued) Employee viewpoint shows uptick in safety in FY25/26. Safety continues to be a clear priority throughout the organization. I appreciate the attention given to maintaining strong safety standards and providing employees with the resources needed to work safely. it CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 4. Administration: Jeremy stays connected with BOS via text and calls. 5 2 Develops an overall strategic plan and Always alerts in emergency situations with updates ensures the CCUA and corrective actions. Board of Supervisors remains adequately Follow-up on questions from BOS meetings. informed on information pertaining Has staff prepare supporting documentation if to the overall health questions arise in BOS meeting and staff does not and performance of clarify enough to his liking. the organization. Work is still in progress on the Water First MOU and CIP management. CCUA should be commended on the leadership and support of Water First. Implemented integrated financial and CIP management reporting. The Water First MOU kept moving forward despite external obstacles. CIP reporting improved through Workday dashboards. New rate study gives a stronger foundation for defensible rate structure. Not all goals achieved/completed in the FY; however, some still underway. Vision, mission, and path forward of the organization CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 clearly defined and shared with the Board; never feel 4. Administration: as though I don't know where CCUA is going under Develops an overall Jeremy's leadership. strategic plan and ensures the CCUA Provides strong leadership and keeps the Board Board of Supervisors informed on important issues affecting CCUA. remains adequately informed on I appreciate the focus on long-term planning, information pertaining infrastructure needs, and improving financial and CIP to the overall health reporting. and performance of the organization. (Continued) 5. Human Resources: 4.86 Promotes staff's safety and health/wellness. 6 1 Ensures an environment, which Creates strong culture through appreciation day. encourages employee retention, Adding incentive program to CEUs and certifications development, for employees. equitable compensation, and Congratulations on the implementation of the communicates in a Employee Appreciation and Training Day. way that promotes a positive and Also the lowest turnover rate in seven years. cooperative organizational culture. Implement CCUA's first Employee Appreciation and Training Day. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 5. Human Resources: Rolling out the standardized training program and Ensures an coordinating the first Employee Appreciation Day environment, which were big wins for staff development and recognition. encourages employee retention, Solid engagement survey results and turnover development, numbers. equitable compensation, and Listed goals achieved. communicates in a way that promotes a PDTP's continued success. positive and cooperative Employee turnover rate continued down in FY25/26. organizational culture. (Continued) All employee engagement categories were higher value this FY, except communication. Specific input/comments provided by staff? Inaugural Employee Appreciation and Training Day. Continues to promote a positive working environment and recognizes the importance of developing and retaining good employees. I especially appreciate the focus on employee appreciation, training, and building future leaders within CCUA. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 6. Regulatory 4.71 Constant; updates provided on LCR. 5 2 Compliance: Ensures compliance with Strong outlook on excess discharge to WOTUS., federal state and local agencies. Keeps Gary Robinson in the loop, advancing efforts with government officials. Jeremy keeps informed with all other agencies (SJRWMD, FDEP, etc.). Keeps open relationship with surrounding utility for positive growth and available assistance if needed. CCUA consistently does a good job of staying ahead of regulatory compliance changes and of keeping the Board informed of changes and potential impacts. Provides the BOS a report on Mid-Clay WRF permit renewal. Both goals met. The laboratory's strong first year performance was presented to the Board and the Mid-Clay WRF permit was renewed through 2031. Compliance efforts remain positive. CCUA continues to operate within permits. Actual limits are less than permitted allowances. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 6. Regulatory Total ENV. incidents remain same in FY25/26,just Compliance: Ensures different types. compliance with federal state and local 99.997% of wastewater successfully handled/treated. agencies. (Continued) CCUA focuses on meeting its regulatory responsibilities and maintaining good relationships with the agencies we work with. The proactive approach to permits and compliance requirements. 7. Financial 4.71 Jeremy has gone to great length to stress to staff low 5 2 Performance: budget conscious this upcoming R+R year is and those Prepares a balanced years to follow, budget to provide services at a level He has completed financial management policies for directed by the consideration. Board of Supervisors, ensuring actions and Cash on Hand and Operating Ratio consistent with decisions reflect an Budget YTD. appropriate level of responsibility His outlook of the budget to be backed into, or is it for financial planning, developed from a needs standpoint? No right answers performance, and either way. accountability. Jeremy and Karen do an excellent job of presenting the budget information to the Board and keep CCUA in a strong fiscal position. I am sure even more efficiency will come with a CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 budgeting tool. 7. Financial Performance: Keeps our Operating Ratio in line with the planned Prepares a balanced budget. budget to provide services at a level CCUA continues to demonstrate strong financial directed by the stewardship with every ratio ahead of target. Board of Supervisors, ensuring actions and Financial Management Policies completed and present decisions reflect an as required. appropriate level of responsibility Good disciplined handling of ratepayer dollars. for financial planning, performance, and Four of five listed goals achieved. accountability. (Continued) Karen is continued asset to CCUA. CCUA demonstrates financial strength and sustainability in its planning and goals, setting it up to be successful. Demonstrates strong financial responsibility and continues to keep the Board informed regarding CCUA's financial position. I appreciate the focus on responsible budgeting, healthy financial ratios, and planning for future growth. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 8. Organizational 4.71 Jeremy and Karen reassessed the forecast model for 5 2 Operations: Ensures monthly new accounts. adequate forecasting, planning, maintenance, 12-month look is better than prior 6-month look. and management to provide continuous utility service with Decision to monitor building department closer and minimal service permits being issued is good. interruptions and prepare to expand and Increased service availably reviews. provide services consistent with the There is a focus on continuous improvement and community's growth. many projects are still underway. Briefs the BOS on CCUA's cybersecurity policies. SagesGov went live and Board adopted the cyber- security and AI policy. KPI trends keep improving, a sign that investments from prior years are paying dividends. Three of six listed goals achieved. Other than Geneva Lake, which is operational, all other water treatment facilities operating within design capacity. All WW facilities operational w/in design capacities; CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 as much as 45% or more of surplus capacity available. 8. Organizational Operations: Ensures Reported incident tracking instrumental in predicting, adequate forecasting, preparing, and correcting. planning, maintenance, and management to provide continuous Continued improvements in the pipeline for planning utility service with and implementation and O+M. minimal service interruptions and CCUA moves forward by improving systems, prepare to expand and technology, reporting and long-term infrastructure provide services planning. consistent with the community's growth. With the growth of Clay County, I love that CCUA is (Continued) prepared for the needs of the community. 9. Public Stakeholder 4.71 Jeremy stays informed and connected within the 6 1 and Government community. Affairs Engagement: Promotes a healthy He furthers any chance for grants when available with working the State. relationship with governmental entities Updates BOS on grants and political plan for future and public chances at grants. stakeholders. He maintains expert knowledge by his action in many organizations. Continued legislative engagement through Gray Robinson and active participation in AWWA and FWEA stayed strong. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 9. Public Stakeholder Two grant awards secured, ensuring alignment and and Government funding with state initiatives. Affairs Engagement: Promotes a healthy Listed goals achieved. working relationship with Continued community involvement. governmental entities and public Legislative update by GrayRobinson. stakeholders. (Continued) Represents CCUA well within the community and with our governmental and professional partners. Maintaining these relationships and pursuing grant opportunities are important to CCUA's long-term success. 10. Intangible: This 4.71 Jeremy keeps BOS informed, especially in emergency 5 2 category is intended to situations, even when not directly a CCUA evaluate the Executive problem/incident. Director's response to unexpected Always moves towards a corrective action when and/or unforeseen warranted. events. Stays calm and delegates staff accordingly it seems. Jeremy has been an excellent Director and has formulated a stellar leadership team. Congratulations on the great work. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 10.Intangible: This J. Johnston wants growth, develop and recognize category is intended to today's CCUA team and tomorrow's leaders. He cares evaluate the Executive for the employees. Director's response to unexpected Mr. Johnston is very valuable to CCUA. His and/or unforeseen leadership and commitment to the citizens of Clay events. (Continued) County is expressed with action. CCUA continues to be a forward-looking utility under Jeremy's leadership. It is a well-recognized leader and partner organization across the State. Listed goal achieved. Number of employee acknowledgements - 39 w/ > 5 years! Continued re-investment in staff w/PDTP; Pipeline newsletter that promotes awareness, staff successes, and some personal-level connections. Jeremy has surrounded himself with senior leaders that support him and carry out the vision/mission of the CCUA. CCUA - 2025-2026 Executive Director Performance Evaluation Definitions of Performance Ratings: 5-Outstanding 4 - Very Good - Results 3 - Good - Competent 2 - Improvement 1 - Unsatisfactory - Performance is clearly exceed most and dependable level of Needed - Performance Results are generally exceptional position requirements, performance, meets is deficient in certain unacceptable and performance is of high performance standards of areas, improvement is require immediate quality and is achieved on the job necessary improvement a consistent basis General Factors: Ave Score: Supportive Details or Comments: 5 4 3 2 1 10.Intangible: This category is intended to Strong leadership and the ability to respond effectively evaluate the Executive when unexpected situations arise. Director's response to unexpected I appreciate his commitment to developing CCUA and/or unforeseen team, recognizing employees, and preparing the next events. (Continued) generation of leaders. For Merit Pay Evaluation Gross Composite Average Score: 4.74 Gross Composite Percentage Equivalent: 94.86% Board Attorney computes and provides composite evaluation results to the Board. Based on the average score, the Board shall approve a merit increase to the Executive Directors annual salary accordingly: 95% to 100% = 3% 90% to94% = 2% 85% to 89% = 1%